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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 11 5:47 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Order #112035926 Problems

KageRyu opened this issue on Nov 13, 2011 · 2 posts
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KageRyu ( ) posted Sun, 13 November 2011 at 8:56 AM · edited Tue, 10 December 2024 at 5:01 PM

I placed this order, and when I tried to follow the paypal link to pay, the scripts on your page crashed my browser (something you have added recently has been causing a lot of Invalid Memory Exceptions and forcing I.E. To close).  Of course, you don't have any way to view the order with the payment button intact (and you should until the payment is made) so following the instructions in the FAQ I need to send payment manually (done) and then email your store (ridiculous but done) and now wait for confirmation (absurd).  I really do not want to wait until monday for this as I was hoping to compile some scenes today. Is there any chance of this getting resolved today?  If not, then Renderosity Admins need to leave the orders open with access to payment options until payment is made - especially now that the website has become buggy and unreliable (all the SQL errors, socket errors, and now browser crashes - makes me not want to shop here at all). 

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KristiS ( ) posted Sun, 13 November 2011 at 3:09 PM

Hello,

I was able to verify your paypal payment and have marked your order as paid.

Your downloads are available to you now.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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