Spit opened this issue on Dec 11, 2011 · 8 posts
Spit posted Sun, 11 December 2011 at 1:43 AM
The file for ELFIE didn't show up in the list of downloadable files.
Help!
Thanks
BlakeM posted Sun, 11 December 2011 at 10:10 AM
I am very sorry for the inconvenience and have contacted the vendor in order to get a file uploaded ASAP. Once the file has been uploaded you will be able to see in your VCR when the product was updated.
Thanks,
Blake
Marketplace Admin.
Spit posted Sun, 11 December 2011 at 11:22 AM
Thanks for the response. But I don't understand. How was the product released without a file being uploaded? And what's VCR (feeling stupid)?
BlakeM posted Sun, 11 December 2011 at 3:51 PM
I am sorry I meant to say "My Account" not VCR. The file was there when uploaded but something has happened to the file and they are no longer there. At this time I cannot explain why the files were removed but we will look into it and I am actively working on getting the files back up. Thank you for your patience.
Thanks,
Blake
Marketplace Admin.
Spit posted Sun, 11 December 2011 at 4:14 PM
Okay, thanks. I'll keep checking.
BlakeM posted Mon, 12 December 2011 at 10:56 AM
The files should be uploaded now, if you will please go check to see if you can download them. Sorry for the inconvenience.
Thanks,
Blake
Marketplace Admin.
Spit posted Mon, 12 December 2011 at 12:42 PM
Got it! Thanks!
BlakeM posted Tue, 13 December 2011 at 9:19 AM
You're welcome!! =-)
Thanks,
Blake
Marketplace Admin.