my order number 112063149 and remove it from my Downloads. It's a Japanese Yukata for M4 and I bought it to use in promos for a set of Japanese fabric shaders I've made and I bought it just a few hours ago.

 However, the mesh on this model is so shockingly distorted and stretched - the worst I have ever seen - that any patterned shader used on it becomes so distorted it is unrecognizable. 

So it is useless to me. It really should carry a warning that if you try to use any textures on it other than the ones it comes with, you will run into big problems. 

 Hello,

Please contact the vendor directly for product support/refund approval.

 

To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 3 full business days for a response.

If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Warmest Regards,

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

No, really, I couldn't be bothered doing that. The only time somebody has received a refund on one of my products, I wasn't contacted first and the only issue was that they had not read the product description.

I'll post an honest review instead and never buy an item again here that has not been recommended to me by at least three people.

I do hold you responsible as something of this atrocious quality should never have been accepted by the store. 

If  I buy something in a store, and it doesn't work out-of-the-box, I return it to the store, not to the factory that made it.

I bought this to save myself some time, and the notion that I should go to this much hassle to take it back makes no sense to me at all. 

There is nothing the vendor can do except make a new item.

If I pay a store 50 per cent of my earnings, I expect them to handle the customer service. 

 

Vendor's provide their own support and it is our refund policy that vendor's are contacted first to give them a fair chance at making it right.

There couldbe a couple reasons why you were not contacted first and I do apologize tht you were not.

If you buy from a seller on Ebay and are not happy with the product, you sent it back to the seller, not Ebay themselves.

Warmest Regards,

 

 

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Support is not needed. That's my whole point. There is nothing the vendor can do because I am using the item correctly and do not need help or support. It just has crap mapping and cannot be used to show off textures and we are not warned about this, although I have since seen a page on the Artzone wiki that gives this precise warning about this set.

All I will do is insult the vendor and we all know how reluctant vendors are to recommend refunds.

 Contacting the vendor is pointless because I know for a fact that refunds are issued by Rendo and not by the vendor themselves. 

Contecting you via site mail.

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story