BUSHY8996 opened this issue on Feb 18, 2012 · 13 posts
BUSHY8996 posted Sat, 18 February 2012 at 3:00 PM
Hi, I have Vue 9 Esprit and over time have purchased all the modules needed to bring me up to Vue 9 studio - when I start up Vue it now shows as studio. I now want to upgrade for Vue 9 studio to Vue 10 studio (as want to be able to import poser 9 figures) and e-on is asking me for my serial no: - but of course the only serial no: I have is that of vue 9 - so it is rejecting it.
Can anyone advise what I need to do??
TheBryster posted Sat, 18 February 2012 at 3:39 PM Forum Moderator
I think I'd shoot e-on an e-mail. Sounds like you shot yourself in the foot. ;-(
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And in my final hours - I would cling rather to the tattooed hand of kindness - than the unblemished hand of hate...
ShawnDriscoll posted Sat, 18 February 2012 at 9:44 PM
They open around 1 am California time on Monday. You can probably explain to them what you have and they can make a deal with you. Bring money with you.
bruno021 posted Sun, 19 February 2012 at 1:57 AM
Can you not type in the INST code? This one should be updated to Studio. Anyway, I'm sure this will be sorted monday.
BUSHY8996 posted Sun, 19 February 2012 at 4:57 AM
Thanks all - I will give them a call on Monday
ShawnDriscoll posted Sun, 19 February 2012 at 9:06 AM
A Vue 9 studio serial number is needed if you go by the website. Would be nice if e-on noticed that a Vue Esprit customer had enough modules to then email them with "Congratulations! You've earned a Vue Studio serial number! Use it from now on... blah blah."
BUSHY8996 posted Sun, 19 February 2012 at 10:22 AM
Agreed!
Peggy_Walters posted Sun, 19 February 2012 at 6:10 PM
Did you log into your e-on account and have the serial number sent to you? It could be that the new Vue 9 Studio serial is on your account.
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BUSHY8996 posted Mon, 20 February 2012 at 12:54 PM
Looks like E-On have sorted me out Whoop Whoop!!
thanks all
TheBryster posted Mon, 20 February 2012 at 3:01 PM Forum Moderator
Result!!!!! What happend?
Available on Amazon for the Kindle E-Reader
All the Woes of a World by Jonathan Icknield aka The Bryster
And in my final hours - I would cling rather to the tattooed hand of kindness - than the unblemished hand of hate...
BUSHY8996 posted Mon, 20 February 2012 at 3:13 PM
Called E-On earlier and explained what I was trying to do. They then sent me an email this evening saying I am good for the upgrade and sent me an installation code for Vue 10 Studio. Went to purchase and pasted the Inst code and bob's your uncle - so to speak.
Gotta hand it to E-On - they really saved my beacon!!
TheBryster posted Tue, 21 February 2012 at 3:42 AM Forum Moderator
Glad it worked out for you! ;-)
Available on Amazon for the Kindle E-Reader
All the Woes of a World by Jonathan Icknield aka The Bryster
And in my final hours - I would cling rather to the tattooed hand of kindness - than the unblemished hand of hate...
BUSHY8996 posted Tue, 21 February 2012 at 12:13 PM
Thanks all:0)