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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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Subject: Duplicate orders

MtnMist opened this issue on Jun 18, 2012 · 3 posts
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MtnMist ( ) posted Mon, 18 June 2012 at 6:47 AM · edited Thu, 14 November 2024 at 8:31 AM

Hello - Yesterday I placed an order but Paypal froze and the order never went through. I tried again a little while later and it said I had no items in my cart so I assumed the entire transaction had been aborted.  I repurchased the item and then a few hours later the original transaction showed up as 'paid' in my account.  I was charged twice for the same item so may I request store credit for this amount? 

The two order numbers are:  #112149530 and #112149460

Thanks in advance,

Linda

TinaK ( ) posted Mon, 18 June 2012 at 2:16 PM

Hi MtnMist,

I have issued you credit in the form of instore credit for your duplicate purchase for order 112149460.

 

Please let me know if there is anything else I can do for you.

Thanks

TinaK

Tina Kaylor

Community Manager

MtnMist ( ) posted Tue, 19 June 2012 at 7:33 AM

Thank you.  :)

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