capngary opened this issue on Jul 20, 2012 · 6 posts
capngary posted Fri, 20 July 2012 at 7:32 AM
Hi there.
I bought the Shoe Pack 3 by Al3D, and the shoes don't load properly and there is no way to fix the problem.
Here's a screen cap of what happens: www.capn-gary.deviantart.com/art/problem-shoes-315281589
I wrote to Al3D the morning after I purchased the item, but haven't heard back from him.
I would like to get a refund, if possible, because, as is obvious, the product doesn't work.
Thanks,
Gary
TinaK posted Fri, 20 July 2012 at 10:53 AM
Hi Gary,
Did you send the vendor a sitemail or email?
I will try and sitemail them on your behalf and if they don't respond we will be glad to issue you a refund for the product.
I will be in touch with you to let you know what the outcome is either way.
Thanks,
TinaK
Renderosity Admin
Tina Kaylor
Community Manager
capngary posted Fri, 20 July 2012 at 11:08 AM
Hi, Tina!
I sent them a site mail.
And thanks for the prompt service!
(Sooooo much better than at Daz! ;) )
Gary
capngary posted Wed, 01 August 2012 at 9:55 PM
Hey, Tina! You said you were going to help get this resolved. Did I fall in a crack or something???
Gary
TinaK posted Thu, 02 August 2012 at 4:06 PM
Hi Gary,
I am sorry to say you did fall in the crack because the vendor never responded back to me.
I will issue you a refund for this product.
So sorry.
TinaK
Renderosity Admin
Tina Kaylor
Community Manager
capngary posted Thu, 02 August 2012 at 4:09 PM
No problem, Tina...
Thanks for the help!