kalrua opened this issue on Sep 28, 2012 · 3 posts
kalrua posted Fri, 28 September 2012 at 9:33 PM
Hello
Following a problem, independent of my will with my bank can delete this order and refund the purchase?
order: 112198888
date: 09-22-2012
Please and thank you
I'am sorry.
StaceyG posted Fri, 28 September 2012 at 10:06 PM
Hello
We cannot refund an order already paid and downloaded. When you downloaded the items you accepted the merchandise and now have the vendors intellectual property.
I'm not sure of why you are asking for this refund and what issue the bank has? The bank can send us chargeback paperwork if needed so we can resolve this with them
Please give further details by emailing me stacey@renderosity.com if needed
Thank you
Stacey
Marketplace Manager
kalrua posted Sat, 29 September 2012 at 7:23 AM
"Please give further details by emailing me stacey@renderosity.com if needed"
Okay