sandraz63 opened this issue on Nov 09, 2012 · 8 posts
sandraz63 posted Fri, 09 November 2012 at 2:49 PM
I need a reset on order number 111133834...
thanks,
sandy
StaceyG posted Fri, 09 November 2012 at 8:55 PM
Hello
I've reset your downloads for you
sandraz63 posted Sat, 10 November 2012 at 9:36 AM
Hi Stacey,
I tried to redownload the file and it still says same thing "you have reached the maxium download" Could you plz reset this again... order # 111133834
Thanks
Sandy
StaceyG posted Sat, 10 November 2012 at 10:36 AM
I've reset it for you. Please be sure to have any download accelerators/managers disabled when downloading from Rendo
Let me know if it works okay this time
Stacey
sandraz63 posted Sat, 10 November 2012 at 10:50 AM
Hi Stacey,
Still the same,Still will not download, I dont know if it matters but this is within the GIFTS section.... I have popups off and restarted browser still no difference...
Thanks
Sandy
StaceyG posted Sat, 10 November 2012 at 10:59 AM
Oh yeah that does make a difference because I was resetting your account downloads but now I've reset that specific order number. Sorry about that:)
sandraz63 posted Sat, 10 November 2012 at 11:02 AM
Hi Stacey,
All is working now, Thanks alot for your time.....
StaceyG posted Sat, 10 November 2012 at 12:55 PM
Yay!! Thanks for letting me know and sorry it took so long lol