StevenTylerRocks opened this issue on Nov 29, 2012 · 7 posts
StevenTylerRocks posted Thu, 29 November 2012 at 8:19 AM
In Order #112234509 I bought Perfect Feet V4-Automatic Fix. When I unzipped the file, everything was already in my runtime and it asked to overwrite each item. I searched my purchases and I have not bought Perfect Feet before. I see now that it was included in Perfect V4 Complete which I did purchase...which is weird, everytime I use it, it searches for the files for the feet and they aren't there.
Anyway, how do I get my $2.97 refunded?
Thanks, Susan
TinaK posted Thu, 29 November 2012 at 10:36 AM
Hello,
Please send your request to store@renderosity.com
Thanks
Tina Kaylor
Community Manager
StevenTylerRocks posted Thu, 29 November 2012 at 12:54 PM
Sent. Thank you Tina! = )
Xameva posted Thu, 29 November 2012 at 5:49 PM
If I remember right I sent the Feet to you for free as a gift through private message. :) But since then we updated the fixes. So I recommend still using that latest Feet .zip you downloaded.
TinaK posted Fri, 30 November 2012 at 1:30 PM
Hello Xameva,
**StevenTylerRocks **was requesting a refund due to this being a duplicate product purchase not because there was any problem.
Thanks
Tina Kaylor
Community Manager
Xameva posted Fri, 30 November 2012 at 1:44 PM
Oh I know I have no problem with the refund - I gave them the product manually as a gift before. I was just letting StevenTylerRocks know that they should still use the most recent .zip they downloaded, as the product was updated since I sent it to them as a gift (Therefore they wouldn't have had the update).
TinaK posted Fri, 30 November 2012 at 2:33 PM
Oh I am sorry I misunderstood your post.
Thanks and have a great weekend.
Tina Kaylor
Community Manager