Thorne opened this issue on Dec 12, 2012 · 3 posts
Thorne posted Wed, 12 December 2012 at 5:09 PM
Hi,
order #112243783
Due to an error on my part, I went to pay this at PayPal, accidentally came back to the store before payment was completed, then clicked the PayPal button again at which time I completed the payment. Now the order is showing "unpaid".
It also shows store credit applied to the order, however when I came back and back again to PayPal, that was removed and no store credit was actually applied.
Can you fix this for me please? Thanks! :)
Chloe
TinaK posted Wed, 12 December 2012 at 8:17 PM
Hi,
I was able to verify your payment and marked your order as paid. Your downloads are now available.
It also looks like all applied correctly as below you will see from your order.
Payment Info:
Date: 2012-12-12 20:14:51
PayPal Amount: $11.07
Date: 2012-12-12 16:47:00
Coupon Code: 121212B12P12
Amount: $2.16
Date: 2012-12-12 16:47:00
Instore Amount: $4.80
Please let me know if there is anything else I can help you with tonight.
Thanks and have a great rest of the week.
Tina Kaylor
Community Manager
Thorne posted Wed, 12 December 2012 at 9:23 PM
Thank you so much Tina! A great rest of the week and holidays and rest of the year and 2013 to you too! :)