I bought several dzheng products, most of them work well, but two will not load.  When I refresh my metadata, the the database sees the folders but I can not see the products when they are finished.  Is there any other troubleshooting I can do?

 

Thank you,

JAMcCormick

What version of DS are you using? If the product is in the new .DUF format it will not show up in DS4 or below. You will need DS 4,5.

Regards, Michael

My DeviantArt page

I'm using Daz Studio 4.5. I can find and deploy the content when I use the content manager,it's just that the database does not integrate it into the list of other products. Also my operating system is Windows 7.

Are these items for Genesis (clothing or poses, perhaps) and by "will not load" do you mean that with Genesis selected the items don't appear in the list of compatible assets under Smart Content? Perhaps the assets you cannot see do not have metadata, or it is incomplete or contains errors. I've bought content from DAZ recently where this was the case and I had to fix the metadata or add it from scratch.

If you can see the products in Content Manager, from there right click its icon and check Categories and see if that looks correct. Then check in the Content DB Editor, click on the item in it (in the Assets tab) and see at the bottom  under Compatability whether it says "/Genesis" under the asset name (assuming it is for Genesis). "Type" is another thing to check here (e.g. "Preset>Pose").

Ok, so, why are thousands of people fixing the same thing? Why is it that when I purchase something and experience a trouble that I might have to end up fixing something that thousands of other people have already done months ago?

Stop relying on the Smart Content tab, there is nothing 'smart' about it.  Sort your content by using mutliple runtimes and use the Content Library tab.