OddMuse opened this issue on Jan 12, 2013 · 3 posts
OddMuse posted Sat, 12 January 2013 at 5:15 PM
Hi, I ordered Galadrel Hair for V4 and A4 today and received it via order #112264001, all looks good and downloads are active on that order . However, I appear to have been charged twice for this as another order number is showing (112264002), which went through at the same time, charging me another $8.39, but it's blank where the product and download should be. As Galadrel Hair is the only product I purchased today, I'm a bit confused as to what the second charge of 8.39 is for.
Thanks for looking into this,
Donna (aka WyckedPixie)
StaceyG posted Sat, 12 January 2013 at 5:39 PM
Hi
I have credited the duplicate payment back to your credit card as well as removing the duplicate empty order from your Renderosity account;)
Thank you
Stacey
OddMuse posted Sat, 12 January 2013 at 5:56 PM
Thank you so much, Stacey!