direx1974 opened this issue on Jan 28, 2013 · 6 posts
direx1974 posted Mon, 28 January 2013 at 5:56 AM
Dear Costumer Service,
several hours ago I ordered some 3D Models and payed via PayPal. I got a confirmation mail from renderosity and PayPal, but no payment email from renderosity. So my order is still marked as unpaid. Please check this out.
Thank you.
Order ID: 11227282
PayPal Transaction ID: 1SL15358HJ029725J
Direx
elliot21 posted Mon, 28 January 2013 at 6:48 AM
I have the same problem here.
Order Id: 112272851
PayPal Transaction ID: 9L518959FU191311Y
Please look into this cause I need these models fast.
Regards,
Elliot
irulan_33 posted Mon, 28 January 2013 at 7:41 AM
and here ...
112272864
AmandaC posted Mon, 28 January 2013 at 10:04 AM
Hello,
direx1974 I have activated your downloads for you and they are now available to you.
I have already addressed the issue for irulan_33 and elliot21:)
Also, we are aware of the issue and it is being looked at.
Thank you,
AmandaC
elliot21 posted Mon, 28 January 2013 at 10:14 AM
Thank you for the quick response AmandaC.
AmandaC posted Mon, 28 January 2013 at 10:19 AM
You're welcome!:) I am happy to be able to help!
Thank you,
AmandaC