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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 11 5:47 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Couple of Bugs/issues with Orders & Site

KageRyu opened this issue on Apr 04, 2013 · 3 posts
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KageRyu ( ) posted Thu, 04 April 2013 at 12:42 PM · edited Tue, 10 December 2024 at 5:01 PM

On a recent Order I  used Render Rewards, and so the total was $0, but the marketplace refused to let me proceed without choosing a payment method.

I set the Payment method to PayPal and was then taken to Paypal where I received an error as the amount was not above $0.

I returned to Renderosity under my orders where it showed the order as Unpaid.  This was frustrating enough.

Today (several days later) it shows the order as paid, unshipped, but when I click the download links in the order it returns a 404.

I was able to get to the items and download through the itemized item list - but that page loaded excruciatingly slowly.

 

I think these are bugs with the new website that need to be addressed and fixed.

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AmandaC ( ) posted Thu, 04 April 2013 at 1:00 PM

Hello,

Thank you for bringing this to our attention! :) 

I have let our developers know this issue so that they can look into it. 

Again, thank you! Have a wonderful day!

 

Sincerely,

AmandaC

KageRyu ( ) posted Mon, 08 April 2013 at 5:52 PM

Ran into more bugs this weekend:

• Pages loading excrusiatingly slowly in general, especially product pages and all pages during checkout.

• Information on product pages not loading (specificly descriptions, editorials, and requirements).

• Same items showing up repeatedly page after page while trying to browse the 50+ pages of the clearance category (seriously, Master Dubgeon shows up 6 times, Packlet frigate showed up on almost every page, just to name 2).

• Item List is skewed, missing fields, and stretches off page now, making the download links inaccessible.

I ran my battery down 3 times over friday and twice saturday before putting the first order through for fear the sale would end, and had several other items I was trying to purchase when I ran my battery down twice on sunday (could not get back to an internet connection until this afternoon).  All in all, about $50 of lost sales from me (several items would have been impulse buys...a few I may still pick up unless they get  removed as clearance before I get to it).  These bugs are costing Renderosity and it's vendors sales, while granted not as bad as the bugs Daz3D had, still pretty bad (I never made it through the last 10 pages of the clearance category as after making 2 trips out sunday and running my battery down both times with slow page loads, I gave up).

Tried with IE8, IE9 and Firefox (I forget what version, it updates almost daily).

The New HD Toaster from Wamco toasts bread more evenly and acurately than Standard Toasters. Take advantage of the FULL resolution of your bread and try one today, because if your toast isn't in High Definition, you are not getting the most of your toast!

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