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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Store Glitch? No receipt or order confrimation e-mails

tiggersprings opened this issue on Apr 17, 2013 · 4 posts
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tiggersprings ( ) posted Wed, 17 April 2013 at 3:22 PM · edited Fri, 02 August 2024 at 2:12 AM

Usually when I place an order here, I get two e-mails directly from the site.  A receipt and an order confirmation. I placed an order (112316825) quite a while ago and neither has shown up.  The order evidently went through ok, because I got my PayPal reciept and was able to download my files. I just thought it might be wise to report it.  It's probably been over an hour now, and they're still missing. So I'm doubting that it's just e-mail lag.  I checked the spam folder for the e-mail adress and they're not there, either. 

AmandaC ( ) posted Wed, 17 April 2013 at 3:30 PM

Hi :) 

I sent you a sitemail. 

 

Thank you,

Amanda 

tiggersprings ( ) posted Wed, 17 April 2013 at 3:49 PM

Thanks.  :) 

tiggersprings ( ) posted Thu, 02 May 2013 at 11:21 AM · edited Thu, 02 May 2013 at 11:21 AM

I don't see any sense starting a new thread.  Since it's apparently important we follow along with site e-mails this month, according to this:

http://www.renderosity.com/discover-more-at-renderosity--cms-16623

The last several orders I've placed, it's taken hours to get the order-related e-mails from Renderosity. I get the PayPal receipts right away, though. So I don't necessarily think it's on my end of the e-mail chain.

Newsletters and bot messages have been running chronically late from here for me for months.  I've been burned by coupons a couple of times due to the delays.  It's annoying, but... sigh But now that order-related e-mails are so delayed, I'm concerned.  :(

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