BorgBoy7 opened this issue on May 26, 2013 · 4 posts
BorgBoy7 posted Sun, 26 May 2013 at 10:31 AM
I placed an order (112335787) but for some reason I didn't complete the paypal process. I went to finish and the payment went through just fine but now I have another order # 112335788 and it doesn't show what I bought or have any download links to the products.
Order # 112335787 says it's unpaid and the download links say (download pending).
Order # 112335788 says it's paid but has no download links.
They appear to be the same order but separated by one number at the end of the order number. What do I need to do to get the product download links active?
StaceyG posted Sun, 26 May 2013 at 10:44 AM
Hi
This happens sometimes if you accidentally hit the submit order button twice while it's processing:)
I've marked the correct order with the items as paid and removed the duplicate empty order from your account
Have a great day!!
BorgBoy7 posted Sun, 26 May 2013 at 10:56 AM
Quote - Hi
This happens sometimes if you accidentally hit the submit order button twice while it's processing:)
I've marked the correct order with the items as paid and removed the duplicate empty order from your account
Have a great day!!
That was so prompt it just happened right before my eyes! You are awesome!
Thanks a bunch! ;)
StaceyG posted Sun, 26 May 2013 at 2:06 PM
Aww thank you, that made my day!!