Spit opened this issue on Oct 01, 2013 · 5 posts
Spit posted Tue, 01 October 2013 at 7:39 AM
The order completed, but the files in the account say pending.
I accidentally checked off PayPal, noticed it, and put in my card number etc, but don't remember if I actually switched the selection to card though I think I did. And I wasn't sent to PayPal.
Please look into it so I can download.
Thanks
TinaK posted Tue, 01 October 2013 at 9:39 AM
Hello,
I am showing your payment method was INV which means you will need to send a check or money order into the office.
Or the other option would be:
Hello,
Please log into your paypal account and choose the SEND MONEY option.
Send the amount due to payments@renderosity.com .
Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.
Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.
Tina Kaylor
Community Manager
Spit posted Tue, 01 October 2013 at 8:15 PM
Payment sent through paypal and email sent to the store.
BTW I was never sent to Paypal to make payment.
StaceyG posted Wed, 02 October 2013 at 9:44 AM
Hello
I have confirmed your paypal payment and marked your order as paid
Thank you
Stacey
Spit posted Wed, 02 October 2013 at 10:30 AM
Thank you. Downloading now. :)