Crispycraft opened this issue on Nov 28, 2013 · 83 posts
Crispycraft posted Thu, 28 November 2013 at 11:50 PM
I know that this has been discussed before, but it always seems to end with the P10 update.
I just purchased P10 from SM, installed it, and all of its contents, then installed the update, rebooted my computer, and opened P10 for the first time. No libraries, but sometimes I get the library tabs, but they don't function correctly (Unable to add runtimes, etc).
I'm running Windows 8.13 (I think it's three).
Crispycraft posted Fri, 29 November 2013 at 9:38 AM
Okay, I'm running Windows 8.1 (not 8.13), and the version of Poser 10 that I have is 10.0.3.26066 (without the update) which means I don't need the update, I'm guessing.
When Windows 8.1 came out my Poser 8 stopped working, and I was told that Poser 10 would work with the new Windows version. Everything else looks good, but just no libraries. Sometimes I get the "Add Libraries" button to show (after re-opening P10 a few times), but it doesn't work, and most of the time the entire Libraries area is empty.
randym77 posted Fri, 29 November 2013 at 10:17 AM
SM will be releasing a fix for this soon. (Teyon said "early December.")
In the mean time, roll back to an older version of IE.
randym77 posted Fri, 29 November 2013 at 10:22 AM
To clarify, in case you have not read the other threads on this...the problem is IE 11, which Microsoft forcibly installed a little awhile go on any computer that permitted Windows automatic updates. Roll back to an older version.
Crispycraft posted Fri, 29 November 2013 at 10:45 AM
I will try that right now! Thanks, randym77!
bopperthijs posted Fri, 29 November 2013 at 11:10 AM
...the problem is IE 11. And IE 11 comes with the windows 8.1 upgrade, so I have to roll back to widows 8.0. I even don't know if this possible but it's sure a lot of work. at least it takes 2 hours, which was in fact the time it took to upgrade. And just because my poser library doesn't work.
Every other program I use works perfect with the new 8.1 upgrade, but poser is useless at the moment, I really hope SM will come with a fix very soon because this is ridiculous!
-How can you improve things when you don't make mistakes?
randym77 posted Fri, 29 November 2013 at 11:56 AM
SM already released the fix for Poser 9, so I assume they've figured it out for Poser 10 as well.
They are planning to release it with the previously scheduled Content Updater, which will give us a new Rex and Roxie. That's probably what's holding it up.
Crispycraft posted Fri, 29 November 2013 at 12:02 PM
I just tried to rollback 11 to 10, but I was unsuccessful. What a let down P10 has been thus far...
WandW posted Fri, 29 November 2013 at 12:04 PM
According to the Readme, SR2 should enable compatability with Windows 8.1, and SR3 was released on the 20th, after the 11.0.1 update to Win 8.1. This is likely a different issue. Do your firewall settings allow Poser access to to the internet?
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Fri, 29 November 2013 at 12:13 PM
Well... I can access the internet thru the poser tab. Is that what you mean?
randym77 posted Fri, 29 November 2013 at 12:13 PM
Do you mean you were unsuccessful in rolling back to IE 10, or that you did that, and it didn't fix your problem with Poser?
Crispycraft posted Fri, 29 November 2013 at 12:23 PM
Quote - Do you mean you were unsuccessful in rolling back to IE 10, or that you did that, and it didn't fix your problem with Poser?
I tried to rollback from IE11 to IE10, but it didn't work. Even though I uninstalled update KB2888505, IE11 still torments my IE. Still no libraries. lol
randym77 posted Fri, 29 November 2013 at 12:33 PM
From what Bopper said above...it sounds like you have to roll back to Windows 8.0 to get rid of IE 11.
Or you could just wait until SM releases a fix. Hopefully it will be next week.
Maybe if you contacted SM tech support, they might have a solution?
WandW posted Fri, 29 November 2013 at 12:40 PM
There was never IE 10 in 8.1; it came with 11; some are apparently confusing your problems with an issue with IE11 for Windows 7. Since Poser 10 SR2 or higher is stated to work with 8.1, this is likely something else.
With Poser running browse in the Poser Program directory to Runtime/ui/FlexLSMGUI/Flex/bin-release/ and open LSMGUI.html in a web browser with a working flash plugin installed; does the Poser Library appear?
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Fri, 29 November 2013 at 12:41 PM
I contacted them today, but I would guess that they are out for the long weekend. lol I'm guessing that I'll hear back from them about the same time they fix the problem.
For now, I'll just sit here with my unusable Poser 10.
bopperthijs posted Fri, 29 November 2013 at 12:45 PM
I contacted with SM support and they gave an usual solution: delete your preference files and if that doesn't work reïnstall poser and use the latest service release. I did that twice and the library still doesn't work as it should be: it does something but it seems to work extremely slow.
I checked my firewall settings, but poser is allowed to access the internet as it should be.
-How can you improve things when you don't make mistakes?
Crispycraft posted Fri, 29 November 2013 at 12:47 PM
Quote - With Poser running browse in the Poser Program directory to Runtime/ui/FlexLSMGUI/Flex/bin-release/ and open LSMGUI.html in a web browser with a working flash plugin installed; does the Poser Library appear?
I have no idea what a working flash plugin is. lol
bopperthijs posted Fri, 29 November 2013 at 12:50 PM
Quote - There was never IE 10 in 8.1; it came with 11; some are apparently confusing your problems with an issue with IE11 for Windows 7. Since Poser 10 SR2 or higher is stated to work with 8.1, this is likely something else.
With Poser running browse in the Poser Program directory to Runtime/ui/FlexLSMGUI/Flex/bin-release/ and open LSMGUI.html in a web browser with a working flash plugin installed; does the Poser Library appear?
No, it doesn't! and I checked: I have the latest flash-release
-How can you improve things when you don't make mistakes?
bopperthijs posted Fri, 29 November 2013 at 12:55 PM
Behold! I tried again and it does work!
-How can you improve things when you don't make mistakes?
Crispycraft posted Fri, 29 November 2013 at 12:56 PM
Quote - Behold! I tried again and it does work!
How does it work?!?! What can I do?!?!
bopperthijs posted Fri, 29 November 2013 at 12:58 PM
But it is very slow!
If I look at transactions pending and in progress, something is happening but it's at snail speed.
-How can you improve things when you don't make mistakes?
WandW posted Fri, 29 November 2013 at 1:00 PM
Quote - I have no idea what a working flash plugin is. lol
Adobe Flash. If you can watch YouTube videos, you have a working one... 
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Fri, 29 November 2013 at 1:02 PM
Okay, I checked and I do have the latest version. I did what you said, but I still don't see the library.
WandW posted Fri, 29 November 2013 at 1:16 PM
That means that something is blocking Poser's Internet access; it uses the so-called loopback address of your computer, 127.0.0.1, to communicate with the library GUI. Do you have firewall software running? If not, Windows Firewall could still be blocking access. Here is how to enable access for the Windows Firewall in Windows 7; Presumably 8.1 is similar...
http://windows.microsoft.com/en-us/windows7/allow-a-program-to-communicate-through-windows-firewall
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
WandW posted Fri, 29 November 2013 at 1:19 PM
Here are the Firewall settings for Windows 8..
http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Fri, 29 November 2013 at 1:22 PM
Quote - Adobe Flash. If you can watch YouTube videos, you have a working one...
Okay, it finally opened in windows, but it's extremely slow, but it still doesn't show in the program itself.
bopperthijs posted Fri, 29 November 2013 at 1:30 PM
It does, when you close it in the browser. Assumably you can't run it twice
-How can you improve things when you don't make mistakes?
Crispycraft posted Fri, 29 November 2013 at 1:38 PM
Quote - It does, when you close it in the browser. Assumably you can't run it twice
Did you ever get it to be fully operational? I see that it is loading in the program while it's loading in IE, but it's extremely slow, and some of the buttons, etc., still aren't showing. Maybe they need more time?
So, once it loads on the program, will it always be there, or do I have to HTML it every time I want to use Poser10?
bopperthijs posted Fri, 29 November 2013 at 1:42 PM
*So, once it loads on the program, will it always be there, or do I have to HTML it every time I want to use Poser10?
*I don't know, I'm still trying. Ofcourse this isn't normal behaviour
-How can you improve things when you don't make mistakes?
Crispycraft posted Fri, 29 November 2013 at 1:45 PM
Quote - *
*So, once it loads on the program, will it always be there, or do I have to HTML it every time I want to use Poser10?
*I don't know, I'm still trying. Ofcourse this isn't normal behaviour
Okay then, it's a race to the finish! lol Whoever finishes first tells the other what happens. HA!
bopperthijs posted Fri, 29 November 2013 at 4:12 PM
I will do, but I'm afraid it's a race of tortoises.
-How can you improve things when you don't make mistakes?
Crispycraft posted Sat, 30 November 2013 at 9:43 AM
Last night Poser support was helping me troubleshoot the problem, and after many failed attempts to fix the issue I, personally, have come to the conclusion that Poser 10 just isn't going to work with my Windows 8.1 hp Phoenix Envy system.
Shouldn’t it just be as easy as it was when I installed Poser8 for the first time, or Carrara Pro (Which I passed up for this)?
bopperthijs posted Sat, 30 November 2013 at 12:18 PM
I have the same system, so that make sense.
So what do we do now?
-How can you improve things when you don't make mistakes?
Crispycraft posted Sat, 30 November 2013 at 12:41 PM
Quote - I have the same system, so that make sense.
So what do we do now?
I, truly, have no idea. I guess I'll just wait for tech support to reply to my last entry, and see what they have to offer. I've been considering asking for a refund, and doing what I wanted in the first place. Purchase the new Carrara Pro version.
Crispycraft posted Sat, 30 November 2013 at 12:43 PM
I will add that, after three hours of leaving Poser10 open, the "Transactions Pending" & "In Progress" numbers have finally reached zero! But still no libraries.
Crispycraft posted Sat, 30 November 2013 at 12:54 PM
Alright, I think we may be getting somewhere!?
After the fourth hour, P10 has allowed me to locate my runtime folder. Now the "Transactions Pending" & In Progress" notification points are deliberating on my selections induction into P10.
bopperthijs posted Sat, 30 November 2013 at 4:59 PM
Four hours? you have a lot more patience then I have, I gave up after one hour because I thought it was frozen. Perhaps I have to try again and keep it running for a night. But I really hope SM finds a solution, because this isn't normal and extrenely annoying.
I had a good running system before I upgraded to windows 8.1, I really regret that I did this.
-How can you improve things when you don't make mistakes?
Crispycraft posted Sat, 30 November 2013 at 5:09 PM
Well, the truth is... I forgot it was running. lol But when I looked at it, more things had popped up. It appears to me that it's a matter of loading more than missing elements. THis is just my take on it. By no means do I know exactly what's going on.
Right now,the library window is open, with visible tabs, and the different sections are actually trying to show up (character, face, materials, hands, etc., etc., etc.).
Who knows what may happen in the next hour or by morning. lmao!
I can't say that I regret updating my computer. This is strictly an SM problem we're dealing with here. THey need to step up to the plate. And it's possible that they have, they just haven't hit the ball yet ;)
bopperthijs posted Sat, 30 November 2013 at 6:09 PM
* I can't say that I regret updating my computer. This is strictly an SM problem we're dealing with here. THey need to step up to the plate. And it's possible that they have, they just haven't hit the ball yet ;)*
You're probably right, everything else works fine for me, besides some smalll hickups. I hope Sm will come up with a solution soon. I was a bit irritated because I use Poser almost everyday, well, I think I have to find me a good book.
Thank you for keeping me up with your efforts.
regards,
Bopper.
-How can you improve things when you don't make mistakes?
Crispycraft posted Sat, 30 November 2013 at 6:55 PM
I'll be happy to keep you posted.
The one thing that has me puzzled is the fact that you and I are the only two Poser users having this trouble... that we know of.
Crispycraft posted Sat, 30 November 2013 at 8:35 PM
Okay, after about 6 to 8 hours of leaving Poser10 open, it accepted my request to add my daz library. About two hours after that I still couldn't see the library, but in the search tab I could search for items and after about thirty minutes or so it would find it, thus allowing me to add it to a scene. Although it did take quite some time before it actually made it to the scene.
Still can't see the library though...
bopperthijs posted Sun, 01 December 2013 at 6:23 AM
The same to me, I could add a runtime, but I didn.t see any icons. At that time, it was far past midnight, so I gave up and went to bed.
-How can you improve things when you don't make mistakes?
Crispycraft posted Sun, 01 December 2013 at 9:32 AM
Okay, a little recap on what's happened so far:
This entire even took approximately 12hrs to complete, and after that I needed some sleep. The interesting thing to me is the amount of time needed for these events to take place.
So, what would make Poser10 run so slowly?
What makes or breaks the viewing of the library window contents while P10 is actually reading them (tabs, buttons, etc., etc.)?
WandW posted Sun, 01 December 2013 at 8:21 PM
Quote - Last night Poser support was helping me troubleshoot the problem, and after many failed attempts to fix the issue I, personally, have come to the conclusion that Poser 10 just isn't going to work with my Windows 8.1 hp Phoenix Envy system.
These machines come with McAfee LiveSafe security suite. Did you tell it to allow Poser access to the internet?
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Sun, 01 December 2013 at 8:29 PM
I use AVG. delete the other. But I did set AVG to allow Poser, etc.
bopperthijs posted Sun, 01 December 2013 at 11:51 PM
The same over here. The first I did when I bought the computer, was deleting McAfee.
-How can you improve things when you don't make mistakes?
bopperthijs posted Mon, 02 December 2013 at 12:06 PM
I had a bright moment and I found the problem! AVG! When I switch off AVG temporaly, The library works normal!
Now I only have to find out, how I can make it work together!
-How can you improve things when you don't make mistakes?
Crispycraft posted Mon, 02 December 2013 at 12:55 PM
Aperently we're the only ones with AVG. lol I'm trying that when I get home!
WandW posted Mon, 02 December 2013 at 1:03 PM
I use Avast, not AVG....
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Mon, 02 December 2013 at 2:45 PM
I've never heared of them. I'll look them up later.
Crispycraft posted Mon, 02 December 2013 at 2:45 PM
I've never heared of them. I'll look them up later.
bopperthijs posted Mon, 02 December 2013 at 4:54 PM
I uninstalled AVG virusprotection and switch on windows defender. Poserpro 2014 library now works without any problems.
-How can you improve things when you don't make mistakes?
Crispycraft posted Mon, 02 December 2013 at 6:21 PM
There's got to be a way around this. lol
You're right, turning off AVG worked!
bopperthijs posted Mon, 02 December 2013 at 6:38 PM
There's got to be a way around this. lol
**
*I hope so, I was always rather satisfied with AVG, I remember there was an error message about it when I upgraded to windows 8.1. I hope they will fix this. I notified this to SM, but I don't think it's their problem.
Anyway, I'm glad poser is working again. :thumbupboth:
-How can you improve things when you don't make mistakes?
Crispycraft posted Mon, 02 December 2013 at 6:40 PM
I just talked to AVG on the phone and they said it was Smith Micro sprava Lum and Smith Micro will have to come up with an upgrade for their programs.
bopperthijs posted Mon, 02 December 2013 at 6:50 PM
I wonder if we are the only two people that are using AVG and Poser, they will come with an upgrade, but you'll never know. I hope so. Thank you for calling, it's a little too late for that here in holland.
-How can you improve things when you don't make mistakes?
Crispycraft posted Mon, 02 December 2013 at 6:51 PM
Yeah, I'm contacting thim as we speak ;)
bopperthijs posted Mon, 02 December 2013 at 6:54 PM
It's seems to me Poser works now faster than before the upgrade, and it is more stable without AVG. I had some serious crashes when I was rendering and browsing the library at the same time. BSOD level!
-How can you improve things when you don't make mistakes?
bopperthijs posted Mon, 02 December 2013 at 6:56 PM
Well, tell them they have a problem with windows 8.1!
-How can you improve things when you don't make mistakes?
bopperthijs posted Mon, 02 December 2013 at 7:01 PM
I downloaded and installed AVG2014 tonight, to see if that would fix our little problem, but nothing changed.
-How can you improve things when you don't make mistakes?
atpo posted Mon, 02 December 2013 at 7:05 PM
I guess as follow
firewall prevent,adobe flash player no install,no unzip the file,if win7 as the administer after unzip.
bopperthijs posted Mon, 02 December 2013 at 7:13 PM
I'm off to bed now. It's two o'clock here and I have a busy day tomorrow.
Goodnight everyone.
-How can you improve things when you don't make mistakes?
Crispycraft posted Mon, 02 December 2013 at 7:16 PM
Have a good night! BTW, SM just contacted me and said that P10 WILL work with the paid version of AVG. lol I have the paid version. It doesn't work.
Crispycraft posted Mon, 02 December 2013 at 10:07 PM
Okay, SM says it's AVG fault, and AVG says it's SM's fault, and to contact the other for help.
Smith-Micro did say that the exceptions needed to be set up in AVG to allow communications.
"Most likely, you need to update the exceptions to allow for Poser 10 location. AVG, from what I understand creates rules that are specific to paths. Poser.exe is the application name since Poser 4, so the path has changed, but the application is the same. Contact AVG Support Staff for help in setting up exceptions."
Does this mean anything to anyone here?!?!
WandW posted Mon, 02 December 2013 at 10:26 PM
Google is your Friend... 
http://www.avg.com/ww-en/faq.num-5187
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Mon, 02 December 2013 at 10:29 PM
Thanks, WandW, but I couldn't figure out what, exactly, I needed to add to the exceptions list. I added and removed everything that I could think of, but nothing helped. I contacted AVG, but they wanted $50 to hand over the info. lol
Do you know what to add?
WandW posted Tue, 03 December 2013 at 6:27 AM
If adding poser.exe and possibly the folder where you keep your content folders didn't work, I don't know either.
I've used the free version of Avast for many years (just don't let it install Google Toolbar and Chrome) and had few issues over the years. It does pop up a little ad for their servicves when you logon, but it's not too obtrusive. I've heard Windows Defender works well too...
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Tue, 03 December 2013 at 9:12 AM
I actually looked into the Avast program last night. I liked what it had to offer, but I still have a lot of time left on my AVG paid program (June of 2014). I wonder if the paid version of Avast would block Poser as well?
Crispycraft posted Tue, 03 December 2013 at 10:55 AM
bopper - WandW, I think I figured it out!
I was trying to isolate the problem this morning. We knew that turning off AVG wouldn't allow P10 to function correctly, but who wants to turn off the entire AVG anti-virus? So I turned off the resident shield only. Nothing changed. Then I turned that back on, and turned off the Surf-Shield. Poser10 worked great with Surf-Shield turned off! Then I shut down P10 and turned the Surf-Shield back on, and for some reason started P10 again, and it worked. Now AVG is giving full protection and Poser10 is working perfectly! With AVG at 100% protection, I have restarted P10 4 to 5 times and it works great!!!!
I guess Poser10 needed to make that first good connection with the internet to establish a working window, and now AVG is allowing conectivity between the two.
AWESOME!
And to think AVG wanted $50. lol
bopperthijs posted Tue, 03 December 2013 at 12:08 PM
Which version of AVG are you using? I upgraded to 2014 yesterday and my subscription is running to june 2014, so it's a waist to change to something else.
-How can you improve things when you don't make mistakes?
Crispycraft posted Tue, 03 December 2013 at 12:11 PM
I'm currently running 2013. Did you try out what I found?
bopperthijs posted Tue, 03 December 2013 at 12:15 PM
I have to reïnstall it. I tried everything yesterday evening, but I couldn't find what was blocking Poser. I will try it and let you know if it works.
-How can you improve things when you don't make mistakes?
Crispycraft posted Tue, 03 December 2013 at 12:19 PM
Please do. I'd like to know if it works for you too.
bopperthijs posted Tue, 03 December 2013 at 12:45 PM
IT WORKS! :thumbupboth: :thumbupboth: :thumbupboth: Great job!
-How can you improve things when you don't make mistakes?
Crispycraft posted Tue, 03 December 2013 at 12:50 PM
That's fantastic! It's good to know that we could get this issue resolved. If you hadn't noticed the primary AVG issue we may still be scratching our heads. LOL
Good job to the both of us!
bopperthijs posted Tue, 03 December 2013 at 12:59 PM
I agree to that! Where's the champange?
-How can you improve things when you don't make mistakes?
Crispycraft posted Tue, 03 December 2013 at 1:03 PM
:biggrin:
WandW posted Tue, 03 December 2013 at 1:19 PM
Be sure to let SM support know...
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Crispycraft posted Tue, 03 December 2013 at 1:23 PM
That was the second thing I did
bopperthijs posted Tue, 03 December 2013 at 4:25 PM
Perhaps they give us champaign
-How can you improve things when you don't make mistakes?
Crispycraft posted Tue, 03 December 2013 at 4:51 PM
They should. I was seriously considering asking for a refund. lol I was told, prior to making the P10 purchase, that P10 would work with Windows 8.1. When it didn't, I was, to say the least, quite frustrated.
bopperthijs posted Tue, 03 December 2013 at 5:19 PM
Frustrated is an understatement, I almost pulled out the last hairs I have left: I had Poserpro2014 working perfectly and suddenly it stopped, but as I said, it works better than before so I'm happy after all.
-How can you improve things when you don't make mistakes?
MNArtist posted Wed, 04 December 2013 at 1:44 PM
I was going crazy because, despite setting my updates to manual, IE11 was still loading. Here's a link to a MS Tool Kit that blocks installation of IE11
http://www.microsoft.com/en-us/download/details.aspx?id=40722