I just purchased Poser Pro 2014 Sidegrade Physical  but the included serial number

doesn't work.  ive followed all the ways to enter it,  zero not owe, hyphan- next to zero.

ive sent 10 emails to Smithmicro requesting a working password.  they say the password that i have and sent to them is valid   but it doesn't work, plain and simple.

i don't think we are protecting Ft Knox here and ive worked hard to pay for this product.

i remember having trouble with poser 6 or 7

im about to ship it back to them dispite the fact that  i am a hardcore poser user.

what a shame that tech support can't get me through what should be a simple login