SK2Design opened this issue on Dec 23, 2013 · 6 posts
SK2Design posted Mon, 23 December 2013 at 11:18 PM
I've had a problem and wonder if anyone else has found the same. I went to purchase items from P3Design and 1971 when their store was on sale but the sale prices weren't in effect although advertising for these vendors was still showing. I'd emailed the store and admin emails a few days ago for help but have not heard from anyone.
I've been wondering if I missed a step although I've since removed all the products from my cart.
Any help would be greatly appreciated.
TinaK posted Mon, 23 December 2013 at 11:31 PM
Let me take a look into this for you and I will be back with you soon.
Tina Kaylor
Community Manager
SK2Design posted Mon, 23 December 2013 at 11:36 PM
Thank you so much!
SK2Design posted Tue, 24 December 2013 at 12:16 AM
Hi Tina,
It happened to me again tonight where I had items in my cart, all with the sale prices but when I went to check out, the products showed as having the regular price. Advertising for the sale is still showing as in effect but sale prices have been ceased. Not sure if this has to do with time zones, perhaps although the advertising seems to stay in place.
Thanks very much.
StaceyG posted Tue, 24 December 2013 at 9:27 AM
The sale prices are valid during the time of checkout only and the sales end at 12:00 midnight Rendo system time as all of these showcase sales are a 24 hour period beginning and ending at midnight.
We strongly encourage folks to try hard to not wait until minutes before the sale ends to complete checkout just in case they have an issue or problem completeting the checkout. If its before the sale ends that you put the items in your cart they will show the sale price but if you finish the checkout process with payment after midnight the sale prices aren't valid anymore.
The front page article is on a automatic opening and closing and this happens at midnight as well unless there was a glitch that this didn't capture in the midnight batch run and had to be manually closed, I was on vacation so not sure if they had an issue with the automation.
Thank you
SK2Design posted Tue, 24 December 2013 at 9:46 AM
Thank you, Stacey. I'd determined the issue probably had to do with the time zones in one respect or another. Unfortunately this week left me with little in the way of options but to shop late at night.
Thanks again.