Forum: MarketPlace Customers

Subject: When do I get my files after paying?

lwolfe26 opened this issue on Feb 12, 2014 · 7 posts

lwolfe26 posted Wed, 12 February 2014 at 9:06 AM

How long does it take to actually get the download link? It simply says download pending...

ShelbiE posted Wed, 12 February 2014 at 9:42 AM

Hi,

I see that your downloads have now been activated.  For first time customers, we must first verify that you are who you say you are.  This is done to protect you as well as Renderosity from fraudulent activities.

Please let us know if we can further assist you.

Have a great day!!

ShelbiE

Administrative Assistant

ShelbiE

Administrative Assistant

lmbarns posted Wed, 12 February 2014 at 10:27 AM

I got an email saying it was activated but when I click the link now it says:

"Sorry! No purchase history could be found for your account."

 

....

 

And if I go to Item list:

"You currently have no purchase history or no orders that have been paid."

ShelbiE posted Wed, 12 February 2014 at 11:46 AM

@lmbarns

Hi,

I see that you have created a profile in our system.  Did you complete the order process as I am not seeing anything in your shopping cart?

Please have a look and let me know so that we can get this completed for you.

Thank you,

ShelbiE

Administrative Assistant

ShelbiE

Administrative Assistant

lmbarns posted Wed, 12 February 2014 at 12:10 PM

Quote - #### @lmbarns

Hi,

I see that you have created a profile in our system.  Did you complete the order process as I am not seeing anything in your shopping cart?

Please have a look and let me know so that we can get this completed for you.

Thank you,

ShelbiE

Administrative Assistant

 

I most certainly did pay for it yesterday and it was hanging at "Download pending" Then today it says no order....

 

ORDER # 112473968 for $56.55

Paypal invoice: Invoice ID: 112473968

ShelbiE posted Wed, 12 February 2014 at 12:39 PM

@lmbarns

Hi,

**The reason I didn't find your order is because the order is under user name; **

lwolfe26.  This is why we do not advise having multiple accounts.  This order has been released as a first time buyer.  Your downloads are available to you at this time.  Please let me know if you need additional assistance.

Thank you,

ShelbiE

Administrative Assistant

ShelbiE

Administrative Assistant

ShelbiE posted Wed, 12 February 2014 at 12:39 PM

@lmbarns

Hi,

**The reason I didn't find your order is because the order is under user name; **

lwolfe26.  This is why we do not advise having multiple accounts.  This order has been released as a first time buyer.  Your downloads are available to you at this time.  Please let me know if you need additional assistance.

Thank you,

ShelbiE

Administrative Assistant

ShelbiE

Administrative Assistant