Forum: MarketPlace Customers


Subject: Lots of emails about products I bought

mamba-negra opened this issue on Feb 18, 2014 · 5 posts


mamba-negra posted Tue, 18 February 2014 at 2:34 PM

About every ten minutes, I get an email that says a new product was released  by someone. Except, that I purchased that product already...in some cases over a year ago. I think they are people that I have requested notes when they do release new items, but I'd rather not get an email for every item I've ever purchased from them. Some, like 3d Age...I have bought lots of stuff....


jennblake posted Tue, 18 February 2014 at 3:00 PM

Hi. 

We had been having an issue concerning product release notifications by vendors that members had marked as a Favorite vendor. Normally when a vendor releases a product, and you have them in your Favorited Vendor listing, you should get a notification that a new product by that vendor is available in the marketplace. All of those notifications were not being sent out. We have been reporting this to our programmersand today that issue was corrected and those notifications started being sent again. All vendor release notifications should be going out as expected to all members who have them favorited. As a result, all notifications that did not send over the last few months are now being delivered. This should only happen today. After today, the process should be running as expected and you will only receive notifications for NEW products that are released the day you receive them. 

I hope this helps. And we apologize for any inconvenience this has caused. 


Cimaira posted Tue, 18 February 2014 at 10:35 PM

OK, that answers my question, lol

 I had the same issue, getting notices for items I'd already purchased & stuff I knew had been in the market place for a while.


jennblake posted Wed, 19 February 2014 at 9:53 AM

Glad I could help. Should be a one time issue and we go back to normal. :) 


kelkor posted Tue, 25 February 2014 at 9:20 AM

As of today I am still not receving notifications of new releases. I have also not receved any new art from watched artists. If your still working on the problem I don't mean to be a burden.