I am really aggrevated. I cannot download my purchase. They take my money but I cannot get my product! This is VERY unprofessional and not a good way to treat new customers. If you want repeat business this is not the way to go about it!

Hi,

I apologize for the inconvenience, however we do that for our member's protection to

ensure that your financial information is not being used fradulently.

 

In the ordering process, it is stated that it could take up to 24 hours if you are a first

time buyer, however it rarely ever takes that long, especially if it's during normal 

business hours.  After you've made your first purchase, your downloads are available

immediately.

Thank you for your understanding.

Have a great day!!

ShelbiE

Administrative Assistant

I'm a longtime customer and cannot download my files!! Just ordered it a few minutes ago. Where are they???

Hi,

The method of payment that was chosen for this order is "PayPal".  If you have a 

"PayPal" account, you can manually go into your order and hit the "PayPal" button to

pay.  If not, the easiest way to correct this is for me to delete the order and you can

re-order and choose the method of payment in which you would like to pay.  Please

let me know how you would like to proceed.

 

Thank you,

ShelbiE

Administrative Assistant

I get it now. Just finalized the payment. Sheesh, lots more steps to go through with the new marketplace but I guess it's a security thing.

 

Thanks for responding.--J

I'm sorry about that.  I'm glad it finally worked for you.

 

Have a great evening,

ShelbiE

Administrative Assistant