Sea80 opened this issue on Jun 27, 2014 · 2 posts
Sea80 posted Fri, 27 June 2014 at 1:46 AM
I double checked the order here on your site, my email and my bank statement. Everything is fine except for the bank statement showing my triple charge.
Can you fix this and how can it be fixed?
ShelbiE posted Fri, 27 June 2014 at 3:17 PM
Hello,
Credit Cards have a two step process.
An authorization puts a "hold" on the funds and a settlement actually places the charge on your card. Your credit card was authorized, but not settled because the address and zip were not verified.
This means your card company shows an authorization from Bondware, Inc. as a "pending" charge; however, you will not actually be charged.
It can take from 2 to 7 days for this "pending" authorization to be released from your credit card. You can contact your card company to find out how long the charges will be in "pending" since they will not be settled.
If you get the AVS failure, please do not keep clicking the Make secure Purchase button. Each time you do it puts another pending charge on your account.
Let me know if you need any additional assistance.
Thank you,
ShelbiE
Administrative Assistant