I see others have had the same problem. I just purchased two items, paid through Paypal, received confirmation from both Paypal and you that the money was transferred and received, yet there is no way to download what I just bought.

I'm not very happy about this. On other sites (such as Daz3D) when the order has been completed a download window pops right up and you immediately have what you just bought.

I like your website, you have a lot of products to offer. But not being able to download immediately is a big turn-off.

Hi,

I do apologize for the inconvenience, however this policy is to protect our

members as well as Renderosity from any fraudulent activities.  We simply verify that 

you are who you say that you are prior to making downloads available.

This is the case only for your first purchase with Renderosity.  After your first

purchase, your downloads are available immediately.  

Please let me know if you have any questions or you need additional assistance.

 

Thank you and have a great day!!  

 

ShelbiE

Administrative Assistant

The same happen to 4 or 5 weeks ago.

But i wonder 5 days late i can download.

I dont know why ?

Now is all ok by download my items

Hi,

If you have multiple accounts (which we don''t recommend), it would be like a first time 

buyer and our policy is to have the "first time buyer's" downloads available w/in 24 

hours from the time of purchase.  Rarely does it ever take 24 hours and never 5 days, 

however the 24 hour limit does happen on rare occasion.

I'm glad that your downloads are available at this time.  Thank you for your business.

 

Have a great day,

ShelbiE

Administrative Assistant

Thank you

And have a great day always :-)