Forum: MarketPlace Customers


Subject: "Unavailable" product

karibousboutique opened this issue on Jul 15, 2014 · 3 posts


karibousboutique posted Tue, 15 July 2014 at 8:19 PM

I put this on the "bug" thread, too, but it's kind of an immediate customer service thing, so I figured I should post here where it won't get lost.

Oona hair is listed as "unavailable" when I am logged in.  It does not say "Purchased" (because I haven't purchased it!)  If I try to add it to my cart when not logged in, and then login during the "add to cart" process, I get "Caught exception: It appears that this product does not exist or is not active"  This has happened in ie and firefox (both most recent builds).

I'd really LIKE to buy this while it's still a Prime Classic!

Intel Core i7-8700 6-Core 3.2 GHz (4.6 GHz Turbo), 32GB RAM, two GeForce GTX 1080 Ti GPUs

DS 4.10, Photoshop CC and CS6, Poser 11 Pro, Vue 2016, CarraraPro 64bit, Autodesk Inventor, Mudbox, and 3DS Max

One in 68 children is diagnosed with autism.  One is mine.