You people really don't want my business do you?

And yes, the card is good, not maxed, and all details entered correctly. 

All I have to say is there is rarely a time when buying something here has not been a big pain in the ass.

Hi Madbat,

I am looking at my report through our credit card gateway and its saying the zip and street address didn't match credit card info but what I saw also odd is it has USA on it with your address which might be the problem.

Let me do a little more digging so we can resolve this problem. We recently made some changes in regards to our credit card gateway so please bear with us as we make the correct adjustments to be sure we are keeping our true fraud rate low as well as not causing issues on non true fraud captures. We will look into this and get back with you

Thanks

Stacey

I did go into your account and add something to your shopping cart to get to your billing informaition you have in and it does show the country as USA and I am sure that is the problem so if you decide to make another purchase if you could change that to the correct country and let me know if this time it works as it should or if you still have problems.

We will work until we resolve this problem but I think this might be why.

Let me know

Thanks

Stacey

OK, that makes sense, but why is my billing info listed as american? I never changed that.

I don't know maybe it accidentally got changed during your last purchase or something.. But let me know if your next purchase if changing that makes everything A OK. And if it doesn't I promise I will continue helping til we get it resolved:)

Right. I'll have to keep an eye on that. 

I've got the same problem as Madbat. I tried to put an order through using two different credit cards (mine and a friends) two times each - that's four times total. There is no issue with either credit card as both worked fine elsewhere. What I noticed was that on the page with my address it listed it as the United States of America when it should be the United Kingdom. I corrected this on each occasion (that's all four times) but at no point did it get saved properly.

All I know is there is no problem with either credit card and the details were entered correctly - I was particularly careful as I also had a transaction refused here a couple of days ago in similar circumstances.

I received two different errors on this occasion - the first time was a CVC error (although the number was entered correctly) and the second time was the same as Madbat: "Transaction declined by fraud service"

I want to take advantage of price reductions when they are available so this kind of thing is annoying.

Hope you can sort this.

Okay so you changed the country and it still didn't work? like it didn't hold that change, it went back to US?

Also when was the last time you tried? Today?  Let me know so I can help you get this sorted so you can purchase with no issues.

Thanks

On each occasion I corrected the entry on the drop down menu from United States to United Kingdom - it stayed as United Kingdom while I was on the page but when the page was loaded once more on a subsequent attempt at payment (a few minutes on each occasion) it read United States even though all the other details of my address had been retained correctly.

My first attempt at a purchase was actually something like friday evening where I was unable to proceed due to this problem - I remember the United States being listed as my home country then and corrected it. The subsequent four attempts were all in the space of about ten minutes yesterday evening UK time... so mid to late afternoon your time on Sunday (depending where you are in the US).

Hope this helps

So it still declined even after you adjusted the country then?  I'm gonna look further at our credit card gateway site and see what it's showing on your order attempts that failed to see if I can figure it out more

Okay what I noticed in the credit card gateway is there was a zip code failure and it looked like this TN31 7UJ Unit  whereas on the billing information you put in on our site the "Unit" word wasn't there?

I'm going to have to have a meeting with my higher ups and our credit card gateway people to see what the heck is going on..

Also will get with the programmers today about the fact that the country is not "sticking" and keeps changing back

Thanks for this

I can confirm that my 'postal code' (equivalent of US zip code) is indeed TN31 7UJ - the word Unit is a mystery to me.