tparo opened this issue on Jul 22, 2014 · 9 posts
tparo posted Tue, 22 July 2014 at 11:49 AM
I came here today to renew my Prime Membership which has an expiry date of 22 July, but it looks as if it has already expired , was I wrong in thinking that I still had today to renew?
Thank you
ShelbiE posted Tue, 22 July 2014 at 12:07 PM
Hi,
I'm checking on this for you and will get back with you very soon.
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Thank you,
ShelbiE
Administrative Assistant
Sabby posted Tue, 22 July 2014 at 12:22 PM
I'm pretty sure mine expired too on the day rather than the night of the date, so when I went to renew it, I couldn't use coupon to do it. ;(
ShelbiE posted Tue, 22 July 2014 at 3:48 PM
Hi,
Thank you for being patient as I look into this for you.
I will get back with you very soon....
Thanks again, :biggrin:
ShelbiE
Administrative Assistant
StaceyG posted Tue, 22 July 2014 at 4:07 PM
It expires at the exact time you purchased it last year so it goes by the time. So for example if you purchased it at 10:00am then it would expire at 10:00 am
Tparo you actually purchased yours on 7/18 so not sure why your expire date would be the 22nd I'll have to took at that
But there is a coupon you can use until July 25th to get 10% off prime still
07142PrimeB10P40
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**Sabby if you already bought yours email me your order ID and I'll give you the difference back
Sabby posted Tue, 22 July 2014 at 4:56 PM
Sent and thank you! ;)
singing
Did you ever know that you're my hero?
You're everything I wish I could be.
I could fly higher than an eagle,
for you are the wind beneath my wings.
LOL
<3
tparo posted Fri, 25 July 2014 at 8:55 AM
Quote - It expires at the exact time you purchased it last year so it goes by the time. So for example if you purchased it at 10:00am then it would expire at 10:00 am
Tparo you actually purchased yours on 7/18 so not sure why your expire date would be the 22nd I'll have to took at that
But there is a coupon you can use until July 25th to get 10% off prime still
07142PrimeB10P40
**
****
**Sabby if you already bought yours email me your order ID and I'll give you the difference back
Thank you for the answers.
I would like to know why my account is saying one date and yet you say it should be different.
I have decided after all not to renew my membership, as a DS user I find little to incourage me to visit here and less and less reason to spend here, the apparent decrepancies in my account also leave me feeling a little unsure of what can be trusted on this site.
StaceyG posted Fri, 25 July 2014 at 1:16 PM
Quote - Sent and thank you! ;)
singing
Did you ever know that you're my hero?
You're everything I wish I could be.
I could fly higher than an eagle,
for you are the wind beneath my wings.LOL
<3
hahahaahah I just saw this, now that is what I'm talking about!!! Nice voice:)
StaceyG posted Fri, 25 July 2014 at 1:20 PM
Quote - > Quote - It expires at the exact time you purchased it last year so it goes by the time. So for example if you purchased it at 10:00am then it would expire at 10:00 am
Tparo you actually purchased yours on 7/18 so not sure why your expire date would be the 22nd I'll have to took at that
But there is a coupon you can use until July 25th to get 10% off prime still
07142PrimeB10P40
**
****
**Sabby if you already bought yours email me your order ID and I'll give you the difference back
Thank you for the answers.
I would like to know why my account is saying one date and yet you say it should be different.
I have decided after all not to renew my membership, as a DS user I find little to incourage me to visit here and less and less reason to spend here, the apparent decrepancies in my account also leave me feeling a little unsure of what can be trusted on this site.
I'm sorry you feel that way but we are very trustworthy and I'm sure the error was something easily resolved that due to the recent site changes might have been a glitch but it was a glitch in your favor lol. As the 22nd is the date showing it would expire but it should've expired before that on the 18th :)
We have lots of products for DS users and will continue to grow the DS products here for Prime and outside of Prime so hopefully you will change your mind at some point.
Let me know if you do and I'll be happy to give you an incentive coupon to get the July price