Hello -

I recently completed a successful payment for order 112564344, but do not have access to the download. I do not recall ever having had to wait for a D/L here before. Please provide me with access to my purchase.

Thank you.

Tom

I came in here with the exact same issue,

 

Paypal shows that I paid for my order but here at Rendersoty, it shows payment pending. As long as i have been shopping here in the marketplace, i got the access immediately until now.

Thanks for your help.

Paula.

 

Order#: Order# 112564347

Date:    Jul 29, 2014

Status: Unpaid, Unshipped

            PayPal: 0.00 USD

Oops, sorry for the mess....

Update:

I also received a receipt of payment, indicating that the transaction has cleared the bank. Please rectify this issue.

Thank you.

Now I gotg this notice from Renderosity; eVEN THOUGH pAYPAL TELLS ME THE PAYMENT WAS APPLIED. Oops, sorry about the caps....

This is a courtesy notification to let you know that your unpaid order #112564347 placed on 2014-07-29 will be deleted if not paid in full soon.

To pay for your order, use the link below to go to your account page:

I am having the same issue with the order I just placed. Paypal says the Transaction is completed. I have gotten a 'Order not Paid" notice from Rendo and on my order an Icon to go to Paypal

 Order# 112564337

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant

I received a successful payment/receipt from the bank's end, and from PayPal, but my order still shows "unpaid" here. Some indication of customer support in a dedicated customer support forum would be helpful. This will be the last time I use PayPal here, as this disconnect does not inspire confidence. I have spent more money here than I care to think about, and customer service should be a vendor obligation, not an option.

Now, I have also received an "unpaid" notice from Renderosity, accompanied by a lovely threat to cancel the order if it is not paid in full, IN SPITE OF HAVING RECEIVED A RECEIPT OF PAYMENT COMPLETION FROM BOTH PAYPAL AND THE BANK.

This issue needs to be resolved in short order, as it's apparently not localized to my account and others are similarly affected.

Quote - Hello -

I recently completed a successful payment for order 112564344, but do not have access to the download. I do not recall ever having had to wait for a D/L here before. Please provide me with access to my purchase.

Thank you.

Tom

 

Hello,

I was able to verify your paypal payment and have marked your order as paid.

Your downloads are available to you now. 

There was sometime of glitch with Paypal communicating with our system.

We do apologize.

Tina Kaylor

Community Manager

@AlexandersGrandma  & @kayjay97 

Your order is now marked as paid.  There was a glitch with Paypal communicating to our system.

 

We do apologize.

Tina Kaylor

Community Manager

Thank you for your attention to the matter.

I just received mine also. Thank you so very much!!

In a world filled with causes for worry and anxiety...
we need the peace of God standing guard over our hearts and minds.
 
Jerry McCant

You are very welcome. 

I am not sure what happened but these were all around the same time period.

Please let me know if there is anything else.

Tina Kaylor

Community Manager

Thank you so much Tina. Blessings, Paula