Hello,

I made a purchase on July 29, 2014, p.o.#112564660 for the amount of $9.99. You charged me twice(4 mins apart)for this for an amount of $19.98, causing an overdraft. I have spoken to my Credit Union on this matter. They said that the mistake was done at your end. They have provided me with a Misc. Secured Funds History Inquiry document that shows that you have taken the $9.99 amount twice. You purged, or refunded $9.99 of it on August 1, 2014, after the Credit Union hit me with an Non-Return/NSF Notice Fee of $20.00 due to the double draft

I would greatly appreciate if you would take care of this matter since I am on a limited income and cannot afford to pay for this mistake that was not my fault!

Thanks

Tim