Forum: MarketPlace Customers


Subject: Previously Purchased Items not registering

KageRyu opened this issue on Nov 06, 2014 · 9 posts


KageRyu posted Thu, 06 November 2014 at 12:16 PM

I was suspicious this was happening recently on orders as Items I thought I had previously purchased were not showing as purchased, nor being rejected by the cart.  I have confirmed today that a large number of items I have previously purchased are in fact not being recognized as such by your marketplace.  They are showing as un-purchased, and the store is allowing me to add them to the cart and  not throwing any errors.  Today I have confirmed the following previously purchased items affected so far:

RT M4 Officers and Gentlemen

http://www.renderosity.com/mod/bcs/?ViewProduct=74079

RT M4 Officers and Gentlemen Expansion

http://www.renderosity.com/mod/bcs/?ViewProduct=74551

Rt M4 Napoleonic Grenadiers A Cheval

http://www.renderosity.com/mod/bcs/?ViewProduct=86767

Rt M4 Napoleonic Dragoons

http://www.renderosity.com/mod/bcs/?ViewProduct=91840

RT M4 Napoleonic Cuirasiers Carabiniers and Troops

http://www.renderosity.com/mod/bcs/?ViewProduct=92430

I am 100% sure of other products affected as well.  More importantly, while I did find these in my product history, there were recently items I was certain I had purchased that I could not verify in my product history, and this gives me great concerned as I now am suspicious that not only might items might be showing up as unpurchased, but items may have vanished from my purchase history (especially having read other threads reporting exactly that in recent months).

I am now very concerned I may have made duplicate purchases, and am at risk of such again, as well as at risk of losing access to purchased items due to a bug.  Please investigate these issues with diligence.

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