Genie opened this issue on Nov 28, 2014 · 6 posts
Genie posted Fri, 28 November 2014 at 10:23 AM
I purchased "Poser Power Tools" along with "Tool Collection for Poser" only to later realize that the latter is already included in the former. Request you to cancel the "Tool Collection for Poser" item in the above purchase.
If cash refund of part order is not possible, then I'm fine with refund in the form of Store credits.
TinaK posted Fri, 28 November 2014 at 1:26 PM
Hi Genie,
Let me look into this and get back with you in just a few.
Thanks
Tina Kaylor
Community Manager
TinaK posted Sat, 29 November 2014 at 1:58 PM
Hello,
You will need to contact the vendor directly for a refund request.
To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.
Site mail requires only the vendor's username.
Please allow 72 hours for a response from the vendor.
If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.
Tina Kaylor
Community Manager
Genie posted Mon, 01 December 2014 at 1:03 AM
Thanks Tina.
I've mailed the vendor with the details.
- Genie
Genie posted Tue, 02 December 2014 at 3:20 AM
Thnx Tina.
Issue is now resolved.
- Genie
TinaK posted Tue, 02 December 2014 at 4:13 PM
You are most welcome. Anytime
Tina Kaylor
Community Manager