Thorne opened this issue on Dec 29, 2014 · 4 posts
Thorne posted Mon, 29 December 2014 at 10:14 PM
Hi Jenn,
After paying with store credit, coupon, and a small amount from PayPal, the download did not register and said "pending". I tried again and have now paid for this through PayPal TWICE. Please refund the extra payment. It took two times paying for it before it would show up in the downloads. Not the first time this has happened; it has happened often. Your PayPal gateway seems to have some definite bug in it.
Thanks for fixing this for me,
Thorne :)
KristiS posted Wed, 31 December 2014 at 11:09 AM
I have issued a refund for the duplicate payment back to your paypal account:)
Happy New Year!!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Thorne posted Wed, 31 December 2014 at 8:59 PM
Thank you Kristi! Happy New Year! :)
KristiS posted Fri, 02 January 2015 at 11:16 AM
You are very welcome:)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story