JohnDoe641 opened this issue on Feb 09, 2015 · 6 posts
JohnDoe641 posted Mon, 09 February 2015 at 5:54 PM
I goofed up and I needed to refresh my page to add another item to my cart and it seemingly went thorugh the process of purchasing before I wanted it to and it's left the item at "pending". I did buy the product with another one in the order after this one. Is there a way that someone from Rendo can remove #112670485 from my purchases list?
BTW With it removed, that will take any pending action towards Paypal with it, right?
Thanks!
KristiS posted Tue, 10 February 2015 at 9:29 AM
Hello,
I am not seeing a payment for this order through paypal, did you ever go through paypal to pay for the following order:?
112670485
I am asking because I want to be sure there is not a payment for it on paypal before I delete it from our side as just because we delete it on our side, payment still can go through on paypal's side as long as there was a payment made.
If you did not go to paypal and pay for this order, then I can delete it without any problems.
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
JohnDoe641 posted Tue, 10 February 2015 at 10:47 AM
I purchased the item along with something else in order #112670486, I didn't finish the purchase the first time and left the page before I had to enter any paypal info.
KristiS posted Tue, 10 February 2015 at 10:51 AM
Thank you for letting me know, I just really wanted to be sure I didn't mess anything up.
I have deleted order #112670485 so you will no longer see it in your account or get notifications for it.
Thank you and have a nice day,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
JohnDoe641 posted Tue, 10 February 2015 at 10:29 PM
Thanks a lot Kristi!
KristiS posted Wed, 11 February 2015 at 9:16 AM
You are very welcome, have a wonderful week :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story