RFreise opened this issue on Feb 25, 2015 · 10 posts
RFreise posted Wed, 25 February 2015 at 11:18 PM
There was a problem processing your card. Exception Caught: '126', which means: 'Under review by Fraud Service'. Please check your credit card information and try again
Have checked with card company and they're telling me everything is good
Some help here please
KristiS posted Thu, 26 February 2015 at 10:34 AM
I was nice talking to you on the phone today:)
Have a wonderful rest of the week and weekend! :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
RFreise posted Thu, 26 February 2015 at 10:59 AM
Thank you and the same to you
KristiS posted Thu, 26 February 2015 at 11:06 AM
You're welcome, thank you:)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
RFreise posted Fri, 27 February 2015 at 7:12 AM
Do I need to do something on this yet?
Got an email saying thaat it would be deleted soon as unpaid order
It has a pay here link but that just shows me the order
Thanks for all your help
KristiS posted Fri, 27 February 2015 at 9:47 AM
Hello,
The system automatically deletes unpaid orders every 2 weeks.
The only problem is if you still would like the items, you will have to either pay for the order through paypal or send a check or money order to our office.
Please let me know if you would like me to delete the order so you can reorder and try to use your credit card as payment.
Thank you and have a nice day,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
RFreise posted Fri, 27 February 2015 at 10:02 AM
Hmm
it's showing as paid by my card company
And I have made a purchase here today that went through with no problem
KristiS posted Fri, 27 February 2015 at 11:30 AM
I did not realize that was the order I had manually settled for you yesterday.
I fixed it so you are now free to download the items in that order whenever you are ready :)
So glad to hear it went through without any more problems!!
Have a wonderful weekend:)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
RFreise posted Fri, 27 February 2015 at 11:40 AM
You to and thanks once again
KristiS posted Fri, 27 February 2015 at 11:48 AM
Thank you and you are very welcome:)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story