PilotHigh opened this issue on Mar 03, 2015 · 6 posts
PilotHigh posted Tue, 03 March 2015 at 8:28 AM
Order Number 112679050
2 days ago I bought Pink, Blue and Bad Birdies at full price. Today they are 50% off!
I am requesting a refund for the difference please.
KristiS posted Tue, 03 March 2015 at 9:58 AM
Hello,
I am very sorry as we have different sales and promotions all of the time and do not offer refunds for products that go on sale a couple days after purchase.
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
PilotHigh posted Tue, 03 March 2015 at 10:57 AM
When did that change? I've been here for 14 years and they used to do this.
KristiS posted Tue, 03 March 2015 at 2:22 PM
Hello,
Hmmm...I have been here for 6 years and we have not ever issued a refund for the difference a couple days after a purchased product has went on sale.We have done it if it was seconds/minutes after but not days.
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
kittisiubhan posted Tue, 10 March 2015 at 3:35 AM
I also purchased an item a couple days ago and it just went on sale. I was looking for information on how to get a partial refund myself when I found this post and its disappointing reply.
DAZ offers partial refunds for this type of situation, it's a real shame that Renderosity does not :(
LadyElf posted Tue, 10 March 2015 at 3:13 PM
I've been here since before Renderosity even had a store and it's not ever been their policy to issue refunds several days later after something has been purchased. I'm not saying it's a good policy, but that is their policy and has been since the store opened.