Forum: MarketPlace Customers


Subject: credit card comprimise issues

poisinivy opened this issue on Mar 05, 2015 · 5 posts


poisinivy posted Thu, 05 March 2015 at 2:13 PM

I am very sad. kitty today.  so I want to ask you what you would do?
here my complaint. Its a BIG one
I had received a new credit card on January 25th 2015 because my old one expired on Fed 2 and since it was a new credit account.  I was saving it for all the March madness sales here at daz and at renderosity.  I was very excited to say the least.

Anyway, to make a long story short. I used my new credit card 5 times . twice at Daz on Feb 25th totally $23 in purchases and 3 times at renderosity on feb27.  giving me a total of $66 in charges on this fresh brand new credit card.. I had never used it anywhere else. EVER!  . On Monday morning I got a phone call from Mastercard telling me that they had put a freeze on my card. they said It appears someone “Hacked” either daz or renderosity credit card servers and attained my credit card information and tried to rack up $8000 in charges on it in the UK.  .they tested it twice first then went crazy.  I had a $10,000 limit on the card.. Luckily i had fraud protection & alert on my service and caught it before the charges went through.

Anyway now I am very sad. because I have no new credit card, it will be 30 days before they will issue me the new one. I have other credit cards I can use.  But not knowing where the hack came from.  I do not dare to buy anything in fear of being hacked again.  I never use my debit card for online shopping.
So anyway I called on the phone and reported this hack to both daz and renderosity and both sites told me later in a e-mail they checked their systems and found no issues. 
So now here is my complaint..  how can I trust shopping at these 2 sites when one of them compromised my credit cards.  . I can say this because . Daz and renderosity are then only 2 sites I used this brand spanking new credit card on.  so something happen on one of these site in order for this hacker to get my credit card information. but both sites say there is no issues with their systems. So now what am I suppose to think? i didn;t not use that card anywhere else.

I have a ton of stuff i have wish listed on both sites waiting for these march madness sales . But now it looks like the hackers wins. and I am going to loose out on these sales.  because until i find out how my card got compromised I am very leery of doing any more shopping at 2 of my favorite 3d sites.

What would you do if it was you?