kimreb55th opened this issue on Mar 26, 2015 · 6 posts
kimreb55th posted Thu, 26 March 2015 at 9:59 AM
I think there maybe something not quite working right in the Spring Fling Grab Bag offer. I placed an order, number 112694608 and received Razor Rider Hotel Room - Extended License as my free gift. I have looked at the offer page and clicked refresh many times but I am unable to see this item as one of the possible free items.
KristiS posted Thu, 26 March 2015 at 1:05 PM
Hello,
You can use this product just as you would a non extended licensed product.
The vendor did submit this for the grab bag so everything is working as it should:)
Thank you for double checking and have a great day!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
kimreb55th posted Thu, 26 March 2015 at 2:53 PM
Thanks for the reply, I now have both versions. LOL
KristiS posted Thu, 26 March 2015 at 4:22 PM
LOL...now you have all your bases covered :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
CybersoxXIII posted Thu, 26 March 2015 at 7:49 PM Online Now!
I was about to write in on the same thing. I already have the regular version and the extended version is the exact same thing, just with a slightly modified license. It would be great if I hadn't already paid for this product, but as it is, I'd really rather swap it out for an actual product that I don't already have.
Store Staff posted Thu, 26 March 2015 at 11:32 PM Site Admin
If you all would please write to store@renderosity.com I'm sure we can get this resolved for you both since technically you got an item you already purchased but because they are listed as two separate product id's the system can't distinguish that but we'd be happy to assist you with this.
Thank you