weasal1 opened this issue on Apr 16, 2015 · 10 posts
weasal1 posted Thu, 16 April 2015 at 5:52 PM
Relating to SAV's 1984 hair morph injections
Using Daz studio (4.7) I activated the morph injection by double clicking, the panel kept telling me there were "unexpected } in line" I don't have the line numbers coz they flash by too fast one was 4097 ish. After this the morphs just weren't in the parameters tab. Which is really irritating.
My program editing software is a little basic (WordPad) and let's face it how do I tell the diff between an expected and unexpected }
Any advice?
KristiS posted Fri, 17 April 2015 at 9:38 AM
Hello,*
Please contact the vendor directly for product support and/or refund request.*
To contact the vendor please click the "contact" link next to the vendor's name on the product page, or use the site mail system.*
Site mail requires only the vendor's username.*
Please allow 72 hours for a response from the vendor.*
If you have not heard from the vendor in that time frame, please let us know so we can contact them on your behalf.*
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
StudioArtVartanian posted Fri, 17 April 2015 at 4:18 PM
Hi
I just test the product again, in DS 4.7 and it works just fine,
I have load the hair and next the morphs from the pose folder...and they loading and working...
However i will ask Renderosity staff to refund you...
KristiS posted Fri, 17 April 2015 at 4:22 PM
weasel1, can you please tell me if you would still like a refund? Thank you
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
weasal1 posted Sat, 18 April 2015 at 6:20 AM
I guess I'd better
If the problem is figured out in the future I'll be quite happy to refund the refund as it were.
KristiS posted Mon, 20 April 2015 at 10:54 AM
Okay, I will be more than happy to assist you with the refund however, can you please provide me with the order number?
Thank you,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
weasal1 posted Mon, 20 April 2015 at 1:14 PM
It was part of order number 112628301 dated 20 November 2014
KristiS posted Mon, 20 April 2015 at 1:29 PM
Hello,
I have issued an instore credit to you so you will now see it in your account. To use your instore credit, please enter the amount of credit you wish to use in the box marked "instore credit" and hit the "apply" button to be sure the amount gets applied to your order correctly.
Please let me know if you need further assistance.
Thank you and have a wonderful week!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
weasal1 posted Wed, 22 April 2015 at 7:43 AM
Right I held off for ooh 2 days before spending it
Thank you for your customer support and I guess that's the end of this thread.
KristiS posted Wed, 22 April 2015 at 9:43 AM
LOL...you are very welcome :)
I wish you a wonderful week!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story