Spit opened this issue on May 10, 2015 · 5 posts
Spit posted Sun, 10 May 2015 at 11:59 PM
When I try to download the subject item a page comes up complaining about a key not existing. The other items in the order downloaded fine.
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KristiS posted Mon, 11 May 2015 at 11:55 AM
Hello,
I am going to get with the Marketplace staff and have them take a look.
I will get back to you as quickly as I can.
Thank you for letting us know :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
jennblake posted Mon, 11 May 2015 at 5:10 PM
Hi.
The new file is in place for that product. I'm sorry for the trouble..when it was uploaded it was corrupted somehow. Please let us know if you need any further assistance at all. :)
Spit posted Mon, 11 May 2015 at 7:29 PM
Thank you. I was able to download now.
Was this the wrong place to post about it?
jennblake posted Mon, 11 May 2015 at 9:53 PM
No not at all. :) I just told Kristi I would take care of it and be sure you knew the new file was available to you. You are in the right place. :) Enjoy your product and have a good rest of your week!