Azhrarn opened this issue on Jun 09, 2015 · 25 posts
Azhrarn posted Tue, 09 June 2015 at 9:24 PM
I was wondering if there is a backlog on filling the plus RPublishing Product portion of the recent choice of coupons plus the choice of a RPublishing product promotion or if I managed to misinterpret the instructions on the second part of it.
While the coupon part worked like a charm and I picked up some very good stuff on the promotion, I've received no response on the emailing in of my Rendo username and RPublishing product choice link either via email or just the gifted product choice. I figured I'd give it a little time just in case but it has been a few business days since the order (#112727545) was placed and the email sent.
It's okay if things are just backed up but I was curious if that was indeed the case.
Thanks bunches!
Wayii
KristiS posted Wed, 10 June 2015 at 9:51 AM
Hello,
We have been having some email issues which seem to be fixed now. Can you please resend it and post here to be sure I got it?
We ave a meeting this morning until 1 this afternoon (CDT) so I can check then.
So sorry for the inconvenience :(
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Azhrarn posted Wed, 10 June 2015 at 11:57 AM
Re-sent. :)
And thank you for getting back to me on this. Technical issues crop up everywhere. It's how folk respond to them to rectify matters that makes the biggest impression.
KristiS posted Wed, 10 June 2015 at 1:43 PM
Thank you so much for re-sending that :)
I have gifted the product to you and responded to your email :)
Thank you so much again and have a wonderful week!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Azhrarn posted Wed, 10 June 2015 at 1:52 PM
Thank you! Everything's set right now.
Hopefully your week calms down a bit. :D
KristiS posted Wed, 10 June 2015 at 3:34 PM
You are very welcome :)
Thank you so much...I hope so as well. LOL
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
rty posted Tue, 16 June 2015 at 7:26 AM
Same problem here, for a purchase (112730018) made June 12.
How many business days are one supposed to wait before starting to worry?...
KristiS posted Tue, 16 June 2015 at 9:10 AM
Hello rty,
I do not see an email from you, can you please resend it and be sure it is to store@renderosity.com
Thank you and have a wonderful day! :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
rty posted Tue, 16 June 2015 at 4:47 PM
Yes, that's the address I sent it to. Anyway.
Unfortunately I'm unable to send e-mail right now. Can I send you a site mail instead?
KristiS posted Tue, 16 June 2015 at 5:07 PM
Sure, that will be fine :)
I will get to it first thing in the morning and respond back to you through site mail :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
rty posted Tue, 16 June 2015 at 5:37 PM
Great, thank you. I just sent you a site mail.
KristiS posted Wed, 17 June 2015 at 10:52 AM
You are very welcome...thank you :)
I see it and will take care of it here within the next few minutes:)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
rty posted Wed, 17 June 2015 at 5:33 PM
Got it, thank you again.
KristiS posted Thu, 18 June 2015 at 10:05 AM
You're very welcome :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
yojoza posted Thu, 18 June 2015 at 4:57 PM Online Now!
It seems I'm in the same boat. I made a purchase on June 11 and I sent the email shortly after. I know you're busy so I thought I'd give it a week.
KristiS posted Fri, 19 June 2015 at 12:18 PM
I do not see an email from you, can you please resend it and be sure it is to store@renderosity.com
Thank you and have a wonderful day! :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
jakiblue posted Fri, 19 June 2015 at 11:14 PM
Happening to me too. I sent email for purchase #112731361 June 14 and haven't heard back yet. Resending now - can you let me know here if it's not received? Thanks.
yojoza posted Sat, 20 June 2015 at 2:07 PM Online Now!
Thanks for letting me know, Kristi. I just sent another email.
KristiS posted Mon, 22 June 2015 at 10:12 AM
You're welcome yojoza :)
jakiblue, can you please tell me if you still dis not hear back? You can send it directly to me through sitemail if you'd like :) Send it to kristis please :)
Thank you and I hope you all have a wonderful week!
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
yojoza posted Mon, 22 June 2015 at 5:44 PM Online Now!
Thanks again, Kristi, especially for taking care of this over the weekend. The item is in my account now.
Have a wonderful week as well!
taoz posted Mon, 22 June 2015 at 7:22 PM
I almost forgot about this offer. Checked my wishlist and see several RPublishing items, but some are by "RPublishing" while others also include a vendor name ("RPublishing, Vendor Name"). Are all included in this offer?
KristiS posted Tue, 23 June 2015 at 12:47 PM
As long as RPublishing is listed as the first vendor, we can issue the product to you :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
KristiS posted Tue, 23 June 2015 at 12:47 PM
You are very welcome yojoza :)
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
taoz posted Tue, 23 June 2015 at 6:05 PM
As long as RPublishing is listed as the first vendor, we can issue the product to you :)
Great, thanks! :)
jakiblue posted Tue, 23 June 2015 at 7:41 PM
You're welcome yojoza :)
jakiblue, can you please tell me if you still dis not hear back? You can send it directly to me through sitemail if you'd like :) Send it to kristis please :)
Thank you and I hope you all have a wonderful week!
Hi KristiS,
No I still haven't heard anything yet - I checked my spam filter also just in case.
I shall sitemail you now. :D