Forum: MarketPlace Customers


Subject: Order #112741968 Download pending

MtnMist opened this issue on Jul 07, 2015 · 6 posts


MtnMist posted Tue, 07 July 2015 at 11:58 AM

Hello - not sure what the glitch is here but the download for this order is still pending.  I have the email from paypal that this is paid.  Thank you in advance.  :)

Linda


MtnMist posted Tue, 07 July 2015 at 12:11 PM

Sitting here waiting for this post to be noticed and the issue corrected doesn't put one in much of a 'shop here' mood.  The items that I bought were needed for an image and since this issue of 'paid for but you can't yet have it' doesn't seem important enough for quick attention from Rendo, frankly, I do consider this a good advertisement for shopping elsewhere. 


KristiS posted Tue, 07 July 2015 at 12:34 PM

Hello,

The delay is on Paypal's side as they have updated their system and ever since then there has been an occasional delay in them marking orders as "paid".

We are sorry for the inconvenience as since this is on their side, there is no way we can improve this.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


MtnMist posted Tue, 07 July 2015 at 12:59 PM

Hello Kristi,

Not sure I'm understanding.  I received an immediate email from PayPal that this order was paid, are you saying there's a delay from PayPal in notifying Rendo that it's paid?  Thanks again.  :)


KristiS posted Tue, 07 July 2015 at 2:17 PM

Yes, that is exactly what I am saying...sorry :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


KristiS posted Tue, 07 July 2015 at 2:17 PM

Oh! You're welcome Hon!!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story