Laylah opened this issue on Aug 04, 2015 · 11 posts
Laylah posted Tue, 04 August 2015 at 4:39 AM
I am having a problem with Order# 112755423.
For whatever reason it will not allow me to download the order instead it keeps jumping back to my purchases when clicking the download link without initiating any download. I am kind of in a hurry with the items for a project so that is a tiny bit of an inconvenience. Tried it on three different browsers with the same result it is not wanting to let me actually download my purchase.
Thanks for looking at it in advance.
bmosalt posted Tue, 04 August 2015 at 7:55 AM
I am having the same problem with my purchase. I sent an email to sales but haven't heard anything back yet.
agnes posted Tue, 04 August 2015 at 8:04 AM
I'm sorry but I can't download the product. The link comes back to the purchase page.
order (112755448)
grylin posted Tue, 04 August 2015 at 10:13 AM
same problem here :( i hope it gets fixed tho :)
kayleyss posted Tue, 04 August 2015 at 11:52 AM
Same here.
Ulysses0302 posted Tue, 04 August 2015 at 12:34 PM
And same here. Ever since the system maintenance. Just wrote to the support.
bmosalt posted Tue, 04 August 2015 at 1:30 PM
My order has finally worked.
Ulysses0302 posted Tue, 04 August 2015 at 1:38 PM
Yes, mine too. I could download it now.
KristiS posted Tue, 04 August 2015 at 3:34 PM
Hi everyone,
If it is your first order, you have to wait for us to manually verify your information and then we will activate your downloads and send you an email to let you know.
If you have purchased previously, please try to download again and let me know if you continue to have any trouble.
Thank you and have a nice day,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
Laylah posted Tue, 04 August 2015 at 7:24 PM
Was certainly not my first order more like my 300th :) It works now though. Thanks!
KristiS posted Tue, 04 August 2015 at 7:43 PM
You are very welcome, thank you for letting me know J
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story