hello! Just placed an order but even though I got a receipt from PayPal saying it went through it's still showing as "unpaid" and I am unable to download. I noticed this happened to someone else too, so I'm assuming it's due to the maintenance you did yesterday.

Could you let me know if that's the problem? Thank you!

Order n. 112760159

Paypal transaction number 81E37424PP6615015

Thanks,
Rosy

I have the same problem with order number 112760165 and Paypal transaction 6RY09754X04242528.

I have now had this problem with two orders. The first one I had to e-mail Customer Support to get it cleared. The second order is still shown as Unpaid after almost an hour after PayPal issued the payment confirmation e-mail. Something is definitely broken here and it's broken badly. Whether it's the new site or PayPal is open to debate but, given that the problems appeared within seconds of the new site layout following a period of intermittent Site Maintenance Outages, I know what seems the most likely.

[EDIT: Just e-mailed Customer Support on this latest order]

I Purchased something right before they closed the site down for maintenance and it went through quickly, so I'm guessing it's the maintenance.,me specially since it seems like several of us have had this problem since the site came back online.

A friend was not even able to go through with an order because she kept getting an "error" message ( this was right after the purchase that I am having problems with) . Not to mention the whole site is taking longer to load pages than usual.

Well, six hours on, I still have my order showing as unpaid and I am not a happy customer. Still also waiting for a Customer Service response. This is the trouble when companies keep mucking about with their web sites; they are such sprawling, complex, things that they are almost impossible to properly debug so it gets left to the customer to do the testing.

It's been over 16 hours waiting for my order to be processed. Still no response from support either thru the forum or via email. They could at least give us an update.

Finally managed to get my items in the cart and got a confirmation from PayPal that it was paid: transaction 1MH132720E657253U order 112760243 but it still says download pending. This is beginning to suck big time

Well mine finally came through, seven hours after the payment was sent, but no reply from Customer Service. There is definitely a problem here that needs looking at.

I'm actually very surprised we haven't heard anything yet, especially considering all the complaints. I actually purchased a second item because it was on sale, I wanted to wait but the sale was about to end, and now that one is pending too.

Really hope they settle this soon. It's frustrating.

OK, latest upate: the order I placed a couple of hours ago went through (am downloading now). The one I placed this morning (object of this thread) still hasn't. :

ok, was finally able to download the first order too. All is good.

Mine did the same thing, it took until this morning for it to clear even though it went straight away through paypal after I ordered it.

I'm chalking it up to the site updates and/or anything they may still be doing to the site.

I just purchased an item through paypal, and a search brought me to this thread. My payment went through and I received a payment confirmation from Renderosity. However, when I go to download, it says "download pending". I have emailed customer service and I will update this post when/if the issue is resolved.

Update - I received an email within 10 minutes saying my download was now activated. Everything working properly now. Hope this helps anyone having this problem in the future.

Thanks to all who are updating, it's always helpful to others.

I remember I had this problem on my very first purchase (later I read that it's normal for there to be a delay on your first PayPal purchase) and then it never happened again until now. So yeah, safe to say it's due to the changes in the website. Wonder if it's still happening today or if they worked it out.

These issues have been fixed so all is working now as they should be

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Well, as of today, I just placed an order (112762344), paid for it through PayPal, got confirmation from PayPal that the payment had been sent, checked my PayPal account and it shows the payment as having been made ... but still unpaid on Renderosity. Even WORSE - I just received an e-mail telling me my order would be cancelled unless I paid for it "soon"! I don't call this "fixed".

I do not want to risk using credit cards here, so it's PayPal or nothing. Looks like it's going to be nothing.

I see you have successfully downloaded your products acanthis.

Please let me know if you need further assistance.

Thank you and have a wonderful week!

Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story