Forum: MarketPlace Customers


Subject: New site confusion - where is link to my account?

mazzam opened this issue on Aug 18, 2015 ยท 10 posts


mazzam posted Tue, 18 August 2015 at 5:53 AM

I cannot find a link to my account. You know, the page with links to purchases, Prime membership info,etc. It's not on the list at the top of the page and I can't identify any iccn for it. Same in both Firefox and Safari - macintosh. Also no member name, no l;ogin or logout.


cunningf posted Tue, 18 August 2015 at 6:06 AM

On my screen there is a grey box with a white silhouette to the right of the Wiki link on the top of the screen. If I click on that it brings up a menu including My Account & My Wishlist.


mazzam posted Tue, 18 August 2015 at 6:17 AM

Thanks. I found it. That grey box was almost invisible. By the way, color choice for links is incredibly bad, but that isn't new. Site designers should be required to take a course on human factors. Saturated colors on a black background make for almost invisible text.


CybersoxXIII posted Tue, 18 August 2015 at 8:55 AM

One of the fundamental problems with modern web design is that the people behind the designs are obsessed with getting clicks and turning as many portions of a site into revenue generating space as possible. The fact that that usually results in a loss of functionality and a poorer customer experience often doesn't come into consideration, because many of the people creating the site never buy the product they sell. As a subsidiary of a company that does web design, Rendo should really know better, but, then again, if the site never changes then all of the people who get paid to create and implement new sites don't have jobs...


carrara_pat posted Tue, 18 August 2015 at 5:07 PM

Thanks... I couldn't find it either.


Kazam561 posted Thu, 20 August 2015 at 8:43 AM

In the forums it's the little blue white square with a shadow of a person at the top. Close to the right. Really, really poor design.

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


Roy G posted Fri, 21 August 2015 at 2:45 PM

I looked and looked. I never would have found it without coming here. It's a stupid design.The button has my avatar on it, but it's so small I didn't recognize it. Mousing over it tells you nothing.


Kazam561 posted Fri, 21 August 2015 at 3:12 PM

The store pages show it differently, but sort of in the same location. Mousing would help, hopefully they'll add that feature, but they are working on getting the bugs out.

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.


KristiS posted Fri, 21 August 2015 at 6:39 PM

Thank you for the suggestion as I have it down and will certainly add it to the others 😄


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Kazam561 posted Fri, 21 August 2015 at 7:29 PM

Thanks Kristi :)

The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.