Varnayrah opened this issue on Sep 08, 2015 · 16 posts
Varnayrah posted Tue, 08 September 2015 at 1:04 AM
Hi,
I have a problem, maybe someone can help me? Since yesterday, all of a sudden, Poser 10 is crashing everytime when I try to start it. I'm running Windows 10 since abaout 10 days, no problems until yesterday. I allready re-installed Poser 10, overwriting the old preferences, but that did not help. What else can I do?
infinity10 posted Tue, 08 September 2015 at 2:10 AM
Try allowing Poser to connect to the internet to do verification of serial number. You may need to adjust your Windows 10 security settings for this. Poser will connet to the internet from time to time to check and verify the software serial number. Some people find it annoying.
Eternal Hobbyist
rokket posted Tue, 08 September 2015 at 7:29 AM
What happens if I don't go on the internet for a couple months at a time, which is something I do from time to time? Will I have problems then?
If I had a nickle for ever time a woman told me to get lost, I could buy Manhattan.
WandW posted Tue, 08 September 2015 at 7:38 AM
Poser 10 only connects to the network for updates and to check to see if another copy with that serial number is running on your local network. Only Poser pro Game Dev periodically verifies the serial number over the 'net.
Do you get any error message? If it just disappears, there should be something recorded in the Event Log...
http://windows.microsoft.com/en-us/windows/open-event-viewer
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Varnayrah posted Tue, 08 September 2015 at 8:47 AM
Hmmm... I found a report, only it's in german:
Name der fehlerhaften Anwendung: Poser.exe, Version: 10.0.5.28925, Zeitstempel: 0x54fa370e Name des fehlerhaften Moduls: SMArtSkinBaseReleaseDLLWin32.dll, Version: 10.0.5.28925, Zeitstempel: 0x54fa32a5 Ausnahmecode: 0xc0000005 Fehleroffset: 0x00609de6 ID des fehlerhaften Prozesses: 0x1f28 Startzeit der fehlerhaften Anwendung: 0x01d0ea285709de2c Pfad der fehlerhaften Anwendung: C:Program Files (x86)Smith MicroPoser 10Poser.exe Pfad des fehlerhaften Moduls: C:Program Files (x86)Smith MicroPoser 10SMArtSkinBaseReleaseDLLWin32.dll Berichtskennung: e5c709de-bae8-4d19-bd69-bb58dfdda220 Vollständiger Name des fehlerhaften Pakets:
Perhaps someone can translate this to english? I'm not sure I could do this correctly...
rokket posted Tue, 08 September 2015 at 8:53 AM
Name of misapplication: Poser.exe, Version: 10.0.5.28925, timestamp: 0x54fa370e name of the faulty module: SMArtSkinBaseReleaseDLLWin32.dll, Version: 10.0.5.28925, timestamp: 0x54fa32a5 Exception code: 0xc0000005 error Offset: 0x00609de6 ID of the faulty process: 0x1f28 start time misapplication: 0x01d0ea285709de2c path of misapplication: C: Program Files (x86) Smith Micro Poser 10Poser.exe path of the faulty module: C: Program Files (x86) Smith Micro Poser 10SMArtSkinBaseReleaseDLLWin32.dll report identifier: e5c709de-bae8-4d19-bd69-bb58dfdda220 Full name of the faulty package:
If I had a nickle for ever time a woman told me to get lost, I could buy Manhattan.
rokket posted Tue, 08 September 2015 at 8:55 AM
Google translate. Don't know how accurate it is.
If I had a nickle for ever time a woman told me to get lost, I could buy Manhattan.
Varnayrah posted Tue, 08 September 2015 at 9:01 AM
Thank you :)
rokket posted Tue, 08 September 2015 at 9:12 AM
Sure. Hope it helps.
If I had a nickle for ever time a woman told me to get lost, I could buy Manhattan.
Kazam561 posted Tue, 08 September 2015 at 9:49 AM
Check here and run through some of the suggestions. Also make sure Poser has permissions with your firewall software, and anti virus software (might need to add it as an exception. If your lucky it's an update on either the firewall or anti virus software.
http://compfreakstars.blogspot.com/2011/11/0xc0000005-error-every-day-many.html
Edited to add the following
*Try making sure your video card driver is up to date. It also could be that the video card driver updated and is a bad update so you might have to rollback the driver
*http://windows.microsoft.com/en-us/windows/restore-driver-previous-version#1TC=windows-7
*Apparently some bad drivers
*http://www.dailytech.com/Windows+10+Testers+Beware+Experimental+NVIDIA+Drivers+Tied+to+DX12+Update/article37211.htm
I'd hate to be the bearer of possible bad news, but it could be a memory stick that's gone bad due to heat or manufacturing issues.
http://www.tomshardware.com/forum/239451-45-0xc0000005-access-violation
Luckily replacing and adding memory is cheap. If you are comfortable with pc repair...
http://www.newegg.com/MemoryFinder/
Instructions and videos
http://www.wikihow.com/Add-Extra-Memory-to-Your-Computer
Not the best tutorial... but covers the basic. Don't do the install on carpeting. Take the pc to a room without carpeting. Also use a can of compressed air for cleaning, don't vacuum. Static electricity of any kind is deadly to pc components. Ideally use the wrist strap he mentions (about $5 at New Egg or Amazon.com). You normally connect it to a ground.
https://www.youtube.com/watch?v=tYusJ4gYVG8
The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.
WandW posted Tue, 08 September 2015 at 1:23 PM
The error is in SMArtSkinBaseReleaseDLLWin32.dll , which I believe controls the Poser GUI. Did you (or Windows Update) happen to update your video drivers recently?
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Miss Nancy posted Tue, 08 September 2015 at 1:30 PM
P10 don't connect to check SN. it connects to 4 sites, incl. this one, and checks adobe air. can't say for certain, but it may check SN blacklist on install.
Varnayrah posted Tue, 08 September 2015 at 1:37 PM
No, the video driver was not updated... thank you all. After downloading the poser installer new, hunting down and deleting every poser related file in AppData and temp folders and re-installing it is running again so I think it was something with the AppData or the old installer must have been broken.
WandW posted Tue, 08 September 2015 at 1:43 PM
Glad it's working now! :) If it happens again, file a support ticket..
https://support.smithmicro.com/
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The Wisdom of bagginsbill:
"Oh - the manual says that? I have never read the manual - this must be why."
Kazam561 posted Wed, 09 September 2015 at 9:03 AM
Glad it wasn't memory. Side story example, on software updates that sometimes cause problems, my Google Chrome browser had stopped working for a week. Error reports weren't helpful at all. Turns out my firewall manufacturer had introduced a bug accidentally which they just patched (took them a week and a half). Even though connectivity had the browser going through the firewall, and exemptions were made to the rule set, the actual update introduced interfering issues which got patched out.
So sometimes patches can cause issues. Even specific Windows patches, and it's always good to know how to roll back a driver (graphic card) if needed or how to uninstall a windows patch (if it causes errors)...
The dust settled, thinking "what a fine home, at least for now" not realizing that doom would soon be coming in the form of a vacuum cleaner.
pixilaira posted Thu, 07 March 2019 at 11:19 PM
Hello , for one day when i try to start my poser 11 i get 'a fatal error loading application' how do i fix this i tried reinstalling it and i still get the same message please help