LadyElf opened this issue on Dec 08, 2015 ยท 15 posts
LadyElf posted Tue, 08 December 2015 at 3:02 PM
So I'm trying to place an order with my cc and it is getting declined. Money is there, information is correct, talked to my cc company and there is not a problem on their end, they said it's on your end.
What's up?
LadyElf posted Tue, 08 December 2015 at 3:36 PM
Here is the error:
"There was a problem processing your card. Exception Caught: '12', which means: 'Declined: 15005-This transaction cannot be processed.'. Please check your credit card information and try again. "
It's not the card, it's on your end. I just did a small purchase at RDNA and everything went through fine.
KristiS posted Tue, 08 December 2015 at 5:01 PM
Hello my dear, can you please site mail me the amount you were trying to place an order for and the type of card you were trying to use (Visa, MC, AMEX, etc) so I can look into this further.
We have a lot of other orders that have processed between the time you posted this and now however I will not be able to look into it further without this information.
Thank you, Kristi
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
LadyElf posted Tue, 08 December 2015 at 5:08 PM
No problem, on it's way :)
KristiS posted Tue, 08 December 2015 at 5:59 PM
Thank you my dear 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
LadyElf posted Tue, 08 December 2015 at 6:29 PM
You are VERY welcome, oh wise one 
LadyElf posted Tue, 08 December 2015 at 6:43 PM
Answered your PM.
KristiS posted Wed, 09 December 2015 at 10:35 AM
Talk to you soon 
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
LadyElf posted Thu, 10 December 2015 at 3:21 AM
Okay here is an update for you all :)
Still could not place an order, got the same error message, however, I could go through paypal using the credit card. Go figure. It's not the card, there's a bug somewhere. Might want to check with your programmers about the new cards that are now chipped, it may make a difference for some reason. However, I can tell you that I have no problems purchasing from Daz or from RuntimeDNA using the same card. Not good.
KristiS posted Thu, 10 December 2015 at 1:44 PM
Hmmm, thank you very much for letting me know my dear
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
LadyElf posted Thu, 10 December 2015 at 2:07 PM
And you can also let them know that I had no problem in October either, I didn't order anything in November. That gives them a pretty short window to figure out if it was an update to the system or whatever.
KristiS posted Thu, 10 December 2015 at 2:40 PM
Yes M'am...thank you again
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
henrikmk posted Wed, 23 December 2015 at 2:43 PM
FWIW, I also got this issue today:
"There was a problem processing your card. Exception Caught: '12', which means: 'Declined: 15005-This transaction cannot be processed.'. Please check your credit card information and try again. "
Usually don't have problems purchasing here.
KristiS posted Mon, 28 December 2015 at 4:01 PM
This error is on your banks side as for some reason they are not allowing your order to be processed so you will have to call them to find out.
Warmest Regards,
Kristi
Community Relations Specialist
This is your life - your platform - your stage - your story
ankhseti posted Tue, 29 December 2015 at 9:14 AM
I have the same issue and for me its my bank that has flagged renderosity an unsafe site so they block it.