I tried to send this as an e-mail but it was blocked by your SMTP server as spam.

Order #112801053

The download provided for "Movie Props - Set Two" (Movie_Props_Set_One_182918.zip) is incorrect. The clue is in the name! It is actually the same ZIP that is provided for "Movie Props - Set One" except that it has a different suffix number.

Please would you correct the download so that I can fully enjoy the Gift of Savings!!!

And btw It's not easy to report problems when your e-mails are rejected as spam - something that I take a great deal of offence at!!!!!!!!

Clipboard01.jpg

The same here, order #112801079. I downloaded the file and saw the mix-up when I got unexpected content (I have delete it meanwhile, because I have no use for the buildings). What have we to do to get the correct downloadfiles with the content we have paid for?

This issue has been reported hours ago but nobody seems to care about it. Therefore I have sent Dreamlandmodels a site mail, perhaps he has another way to wake up custum support. After all the wrong download is more or less his loss the longer the mix-up lasts...

Hi Acanthis,

Just got up as I am in a different time zone.

I assure you I am on top of this.

Not sure why there is the wrong zip in place. Should be fixed in the next hour or so, so please be patient with me.

Thanks for buying my products everyone!

Tom

It is the correct file now guys.

Sorry for your trouble.

Tom

Confirmed. It's the right file now.

Thanks.

We are sorry as this was corrected very early this morning as we are in a different time zone than you and do not get in the office until 9:00 am CDT.

I assure you we all care and took care of it asap.

Thank you all and have a wonderful day

Also, a big THANK YOU to Tom!!

Have a wonderful day/night everyone!!

Kristi

Community Relations Specialist

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