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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Missing items I've previously bought?


dieterderblau ( ) posted Mon, 11 January 2016 at 8:19 PM · edited Wed, 27 November 2024 at 8:59 AM

As I went to down load a fresh copy of my copy of Colfek-Gnorg's "ThroneRoom" (Had my laptop die on me, I'm using my dying desktop temporarily, needed to update it's libraries), I find that, for some reason, it's no longer showing I own rights to the prop. I bought it here a year or so ago, should be showing up in my account purchase inventory lists, as well as showing it as purchased along with all of the other things I've bought over the past many years. It's not. Help?

Also, I made this post earlier today, not seeing it anywhere...


jennblake ( ) posted Mon, 11 January 2016 at 8:28 PM

Hi.

I have looked in your purchase history and see The Room there in your items but I do not find the Throne Room here: https://www.renderosity.com/mod/bcs/throne-room/65157 in your purchase history. Maybe the item was part of a special buy one get one free promotion? Or some other special circumstance. Sometimes the best thing to do in this case is contact the vendor and see if they have a record of when you would have gotten the item? They can also look through their buyer history for your username for quick reference. 😄


dieterderblau ( ) posted Mon, 11 January 2016 at 9:55 PM

Yea, funny that. I bought the thing here at Renderosity, on it's own, not as some package. It was something I'd been waiting for... Once I get my laptop up and running again, hopefully soon, I'll have to go look at the download files and see when it was I bought it. I'll ping Colfek-Gnorg and see if he can see the purchase on his end.


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