Forum: MarketPlace Customers


Subject: the coupon don't work

Tipol opened this issue on Feb 04, 2016 ยท 11 posts


Tipol posted Thu, 04 February 2016 at 12:21 PM

Can you say to me why the coupon don't work ?! I try to applique it on my purchase, but it was not possible. Capture.JPG



KristiS posted Thu, 04 February 2016 at 12:48 PM

Hello,

Can you please tell me which coupon you were trying to use?

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Tipol posted Thu, 04 February 2016 at 12:57 PM

the one on the screenshot I posted and who should function normally on the product whose image is on promo



jennblake posted Thu, 04 February 2016 at 1:59 PM

The coupons do not work on any Prime items. 😄


Tipol posted Thu, 04 February 2016 at 2:20 PM

ok so

  1. why the product "garden folly" is on the promos images if it don't participate to this promotion ?
  2. why the product "palladio - romans props & scene " (who is not a prime product) don't accept the coupons ?



jennblake posted Thu, 04 February 2016 at 2:25 PM

The coupon for GrayCloudDesign was for Tuesday, February 2nd from 3pm - 6 pm only. Today we are featuring 4 new vendors. You can check here to see who is available today. HERE 😄


Tipol posted Thu, 04 February 2016 at 2:43 PM

if you see the screen shot I try to use the coupon the 2 february and send this day a mail to the vendor for explications, but the vendor don't respond so I post on the forum.



KristiS posted Thu, 04 February 2016 at 4:21 PM

Because it didn't start until 3 in the afternoon and ran until 6 in the evening. You tried to use it at 3:08AM not 3:08 pm in which it would've worked.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Tipol posted Thu, 04 February 2016 at 4:32 PM

ah ok, but It's not just for us Europeans ! the hours are not the same ! for you now it's the end of the morning, for me it's the end of the evening and time to go to bed. Difficult tu using the hours coupons !



Tipol posted Thu, 04 February 2016 at 4:37 PM

But apart from the question of time, what I show on the screenshot is my shoping cart, I have not yet tried the coupon, but the two selected item say that coupons are not acceptable. For the second ok, it's a prim product, but for the other, why?



Tipol posted Thu, 04 February 2016 at 4:38 PM

good evening ;) <3